1Which of the following best defines a group in psychology?
understanding groups
Easy
A.A large crowd of strangers with no common purpose
B.Two or more individuals who interact and are interdependent to achieve particular objectives
C.A single individual working alone toward a personal goal
D.A random collection of people who happen to share the same physical space
Correct Answer: Two or more individuals who interact and are interdependent to achieve particular objectives
Explanation:
A group consists of two or more people who interact and depend on one another to accomplish shared goals.
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2A group that is officially defined by an organization's structure with assigned tasks is called a:
understanding groups
Easy
A.Reference group
B.Formal group
C.Interest group
D.Friendship group
Correct Answer: Formal group
Explanation:
Formal groups are created by the organization and have designated work assignments and tasks.
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3Which type of group forms naturally in response to the need for social contact rather than by organizational design?
understanding groups
Easy
A.Task group
B.Command group
C.Functional group
D.Informal group
Correct Answer: Informal group
Explanation:
Informal groups form naturally in the work environment in response to social needs, not organizational structure.
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4A reference group is one that an individual:
understanding groups
Easy
A.Is formally assigned to by management
B.Uses as a standard for evaluating themselves and their behaviour
C.Belongs to but never interacts with
D.Joins only for financial reward
Correct Answer: Uses as a standard for evaluating themselves and their behaviour
Explanation:
A reference group serves as a benchmark that individuals use to compare and evaluate their own attitudes and behaviour.
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5Which of the following is an example of a command group?
understanding groups
Easy
A.A manager and the employees who report directly to them
B.A set of friends who meet after work
C.People who support the same sports team
D.Strangers waiting at a bus stop
Correct Answer: A manager and the employees who report directly to them
Explanation:
A command group is determined by the organization chart and includes a manager and their direct subordinates.
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6In group behaviour, a role refers to:
foundations of group behaviour
Easy
A.The physical location where the group meets
B.The number of members present in a group
C.A set of expected behaviour patterns attributed to someone occupying a position
D.A written contract signed by all members
Correct Answer: A set of expected behaviour patterns attributed to someone occupying a position
Explanation:
A role is a set of expected behaviours associated with a particular position in a social unit.
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7Acceptable standards of behaviour shared by a group's members are known as:
foundations of group behaviour
Easy
A.Statuses
B.Ranks
C.Norms
D.Roles
Correct Answer: Norms
Explanation:
Norms are acceptable standards of behaviour that are shared by the group's members and guide their conduct.
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8Status in a group is best described as:
foundations of group behaviour
Easy
A.The total number of tasks completed by a group
B.The time a group has existed
C.A socially defined position or rank given to groups or members
D.The physical size of the group
Correct Answer: A socially defined position or rank given to groups or members
Explanation:
Status is a socially defined position or rank given to group members by others within or outside the group.
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9The number of people a group contains is referred to as its:
foundations of group behaviour
Easy
A.Role
B.Status
C.Size
D.Norm
Correct Answer: Size
Explanation:
Group size simply refers to the number of members in a group and can influence its behaviour and performance.
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10Social loafing refers to the tendency for individuals to:
foundations of group behaviour
Easy
A.Take on a leadership role automatically
B.Refuse to join any group activity
C.Work harder in a group than when alone
D.Exert less effort when working collectively than when working alone
Correct Answer: Exert less effort when working collectively than when working alone
Explanation:
Social loafing is the tendency for people to expend less effort when working in a group than when working individually.
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11Cohesiveness in a group refers to the degree to which members:
foundations of group behaviour
Easy
A.Are assigned formal job titles
B.Compete against one another for rewards
C.Ignore the group's stated goals
D.Are attracted to each other and motivated to stay in the group
Correct Answer: Are attracted to each other and motivated to stay in the group
Explanation:
Group cohesiveness is the degree to which members are attracted to one another and wish to remain in the group.
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12According to Tuckman's model, the correct order of the first three stages of group development is:
group formation
Easy
A.Performing, Forming, Storming
B.Norming, Forming, Storming
C.Storming, Forming, Norming
D.Forming, Storming, Norming
Correct Answer: Forming, Storming, Norming
Explanation:
Tuckman's five-stage model proceeds in the order: Forming, Storming, Norming, Performing, and Adjourning.
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13In Tuckman's model, which stage is characterized by intragroup conflict as members resist the group's constraints?
group formation
Easy
A.Forming
B.Norming
C.Adjourning
D.Storming
Correct Answer: Storming
Explanation:
The storming stage involves conflict as members accept the group's existence but resist the constraints it imposes.
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14The stage where the group is fully functional and members work toward achieving goals is called:
group formation
Easy
A.Norming
B.Storming
C.Forming
D.Performing
Correct Answer: Performing
Explanation:
In the performing stage the group structure is fully functional and energy is directed toward completing tasks.
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15The final stage in Tuckman's model, applying to temporary groups that wrap up their activities, is:
group formation
Easy
A.Adjourning
B.Forming
C.Performing
D.Norming
Correct Answer: Adjourning
Explanation:
The adjourning stage is the wrapping-up phase for temporary groups, where activities are concluded and the group disbands.
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16During the forming stage of a group, members typically experience:
group formation
Easy
A.Peak task performance and efficiency
B.The dissolution of the group
C.Uncertainty about the group's purpose, structure, and leadership
D.Full agreement on all group norms
Correct Answer: Uncertainty about the group's purpose, structure, and leadership
Explanation:
The forming stage is marked by uncertainty as members try to determine the group's purpose, structure, and leadership.
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17The term group dynamics refers to:
group dynamics
Easy
A.The physical size of a meeting room
B.The number of formal groups in an organization
C.The processes and interactions that occur within a group
D.The salary structure of a group's members
Correct Answer: The processes and interactions that occur within a group
Explanation:
Group dynamics describes the behavioural and psychological processes and interactions that take place within a group.
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18Groupthink is best described as a situation where:
group dynamics
Easy
A.The desire for harmony leads members to make poor decisions
B.Members openly challenge every idea presented
C.The group always produces the most creative solution
D.Each member works completely independently
Correct Answer: The desire for harmony leads members to make poor decisions
Explanation:
Groupthink occurs when the pressure for conformity and harmony discourages critical evaluation, leading to poor decisions.
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19Social facilitation refers to the tendency for performance to change when:
group dynamics
Easy
A.A group has no assigned leader
B.Individuals are in the presence of others
C.A group is completely disbanded
D.A task is done in total isolation
Correct Answer: Individuals are in the presence of others
Explanation:
Social facilitation is the effect on individual performance that results from being observed by or working alongside others.
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20The tendency for group discussion to strengthen members' pre-existing views is known as:
group dynamics
Easy
A.Role ambiguity
B.Group cohesion
C.Social loafing
D.Group polarization
Correct Answer: Group polarization
Explanation:
Group polarization is the tendency for a group's decisions or attitudes to become more extreme than the members' initial positions.
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21A newly hired employee joins a project team where members share tasks, interact regularly, and see themselves as 'us.' Which defining characteristic of a group does this best illustrate?
understanding groups
Medium
A.A temporary gathering with no common goal
B.A large number of people in one physical location
C.Interdependence and shared identity among members
D.A statistical category based on shared traits
Correct Answer: Interdependence and shared identity among members
Explanation:
A psychological group involves interacting, interdependent members who perceive themselves as a unit working toward common goals, unlike a mere aggregate or category.
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22Passengers waiting at a bus stop who do not interact are best classified as which of the following rather than a true group?
understanding groups
Medium
A.A reference group
B.A primary group
C.A cohesive team
D.An aggregate
Correct Answer: An aggregate
Explanation:
An aggregate is a collection of people in the same place without interaction or shared goals, distinguishing it from a psychological group.
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23An athlete admires a national Olympic team and adopts their training habits and values despite never being a member. That team functions as which type of group for the athlete?
understanding groups
Medium
A.A membership group
B.A reference group
C.An in-group
D.A secondary group
Correct Answer: A reference group
Explanation:
A reference group is one an individual uses as a standard for self-evaluation and shaping behaviour, even without formal membership.
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24A close-knit family and a large corporation differ mainly in that the family is a primary group. What best distinguishes primary from secondary groups?
understanding groups
Medium
A.Primary groups lack any emotional connection among members
B.Primary groups are formed only for specific tasks
C.Primary groups involve intimate, enduring, face-to-face relationships
D.Primary groups always have more members than secondary groups
Correct Answer: Primary groups involve intimate, enduring, face-to-face relationships
Explanation:
Primary groups are marked by close, personal, long-lasting bonds, whereas secondary groups are larger, goal-oriented, and impersonal.
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25A basketball player fully understands the defensive scheme but hesitates to state it because teammates seem confused. This reflects the distinction between which two concepts in group behaviour?
foundations of group behaviour
Medium
A.Status and size
B.Norms and cohesion
C.Role perception and role expectation
D.Conformity and compliance
Correct Answer: Role perception and role expectation
Explanation:
Role perception is one's own view of how to act, while role expectations are what others believe the person should do; mismatches create role conflict or hesitation.
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26In Solomon Asch's line-judgment studies, many participants gave clearly wrong answers to match the group. This demonstrates which foundation of group behaviour?
foundations of group behaviour
Medium
A.Social loafing
B.Groupthink
C.Role ambiguity
D.Normative conformity
Correct Answer: Normative conformity
Explanation:
Asch's participants conformed to avoid standing out, illustrating normative social influence—yielding to group pressure to gain acceptance.
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27A team captain is expected to be both a strict enforcer of rules by the coach and a supportive friend by teammates. This situation is an example of:
foundations of group behaviour
Medium
A.Deindividuation
B.Inter-role conflict
C.Social facilitation
D.Group polarization
Correct Answer: Inter-role conflict
Explanation:
Inter-role conflict occurs when the expectations of two roles a person holds are incompatible, forcing difficult behavioural trade-offs.
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28A rookie earns respect and influence in a team based on skill and contributions rather than a formal title. This informally acquired standing is best termed:
foundations of group behaviour
Medium
A.Formal authority
B.Achieved status
C.Ascribed status
D.Role identity
Correct Answer: Achieved status
Explanation:
Achieved status is earned through personal effort and accomplishment, unlike ascribed status which is assigned regardless of merit.
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29Group norms most strongly influence individual behaviour when:
foundations of group behaviour
Medium
A.The group has no shared expectations
B.The behaviour occurs privately and anonymously
C.The behaviour is public and the group is important to the person
D.The person has no relationship with the group
Correct Answer: The behaviour is public and the group is important to the person
Explanation:
Norm adherence increases when actions are visible to a valued group, raising the social cost of deviating.
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30During which stage of Tuckman's model do members openly disagree over roles, leadership, and how tasks should be done?
group formation
Medium
A.Storming
B.Performing
C.Forming
D.Norming
Correct Answer: Storming
Explanation:
The storming stage is characterized by conflict and competition as members assert positions before establishing agreed-upon structures.
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31A project team has resolved its conflicts, agreed on norms, and now works smoothly toward its goals with high autonomy. Which Tuckman stage best describes this?
group formation
Medium
A.Forming
B.Performing
C.Storming
D.Adjourning
Correct Answer: Performing
Explanation:
In the performing stage, the group is cohesive and functions effectively with minimal supervision to accomplish shared goals.
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32According to social exchange theory, a person is most likely to join and remain in a group when:
Social exchange theory holds that people evaluate relationships by comparing benefits and costs, staying when the net outcome is favourable.
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33A short-term committee formed to plan a single event completes its work and disbands. Which Tuckman stage captures this ending phase?
group formation
Medium
A.Storming
B.Adjourning
C.Performing
D.Norming
Correct Answer: Adjourning
Explanation:
The adjourning stage involves task completion and disengagement as a temporary group dissolves after achieving its purpose.
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34Two employees who sit near each other and see each other daily gradually become close friends. Which principle of group formation does this best illustrate?
group formation
Medium
A.Reciprocity of status
B.Proximity
C.Complementarity
D.Role differentiation
Correct Answer: Proximity
Explanation:
Proximity—physical or functional nearness—increases interaction frequency, which fosters familiarity and attraction that drive group formation.
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35In a tug-of-war, individuals pull less hard as team size increases because their effort is harder to identify. This effect is known as:
group dynamics
Medium
A.Social facilitation
B.Group polarization
C.Deindividuation
D.Social loafing
Correct Answer: Social loafing
Explanation:
Social loafing is the tendency to reduce individual effort when working collectively, especially when personal contributions are not evaluated.
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36A cohesive advisory group makes a poor decision because members suppressed doubts to preserve harmony and unanimity. This phenomenon is called:
group dynamics
Medium
A.Normative status
B.Social facilitation
C.Groupthink
D.Role conflict
Correct Answer: Groupthink
Explanation:
Groupthink occurs when the desire for consensus in a cohesive group overrides realistic appraisal of alternatives, leading to flawed decisions.
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37After a group discussion, members who initially leaned toward a risky option end up endorsing an even riskier choice. This shift best illustrates:
group dynamics
Medium
A.Group polarization
B.Deindividuation
C.Compliance
D.Social loafing
Correct Answer: Group polarization
Explanation:
Group polarization is the tendency for group discussion to strengthen members' initial leanings, producing a more extreme collective position.
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38A skilled sprinter runs faster during a race with spectators than when practicing alone. This performance boost on a well-learned task reflects:
group dynamics
Medium
A.Role ambiguity
B.Social loafing
C.Group polarization
D.Social facilitation
Correct Answer: Social facilitation
Explanation:
Social facilitation is the enhancement of performance on simple or well-practiced tasks in the presence of others due to increased arousal.
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39A coach wants to reduce social loafing on a relay team. Which strategy is most likely to work?
group dynamics
Medium
A.Remove all performance feedback
B.Make each member's individual contribution identifiable
C.Assign identical tasks to everyone anonymously
D.Increase the size of the team substantially
Correct Answer: Make each member's individual contribution identifiable
Explanation:
Loafing drops when individual efforts can be measured and evaluated, since members feel accountable for their share.
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40Highly cohesive teams generally show higher performance, but cohesion can harm outcomes when:
group dynamics
Medium
A.Group norms favour low productivity
B.Members trust one another
C.The group shares a clear common goal
D.Communication among members is frequent
Correct Answer: Group norms favour low productivity
Explanation:
Cohesion amplifies conformity to norms; if the prevailing norm supports low effort, a tightly bonded group will perform poorly.
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41A project team of five engineers meets daily, shares interdependent tasks, and identifies collectively as "the deployment squad," while a set of 200 employees who happen to use the same cafeteria do not. According to the psychological criteria distinguishing a group from a mere aggregate, which single factor is most decisive in classifying the squad as a true group but the cafeteria users as not?
understanding groups
Hard
A.The absolute number of individuals present at any moment
B.The physical proximity of members during their activities
C.Mutual interdependence combined with shared identity and interaction
D.The frequency with which members occupy the same space
Correct Answer: Mutual interdependence combined with shared identity and interaction
Explanation:
A psychological group requires interaction, interdependence, and shared identity/goals. Proximity or co-location (the cafeteria users) is insufficient without these relational criteria, making interdependence plus shared identity the decisive factor.
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42A researcher argues that a large online forum with 50,000 members is not a single psychological group but a collective containing many nested groups. Which conceptual distinction best supports this argument?
understanding groups
Hard
A.Online membership is always fictional because members never physically meet
B.Any set larger than 20 people is by definition never a group under any theory
C.Psychological groups require the possibility of mutual awareness and influence, which is bounded by cognitive and interactional limits
D.Groups can only exist if all members share the same formal job title
Correct Answer: Psychological groups require the possibility of mutual awareness and influence, which is bounded by cognitive and interactional limits
Explanation:
Groups are bounded by members' capacity for mutual awareness and reciprocal influence. A 50,000-member forum exceeds this, so it functions as a collective of smaller interacting subgroups rather than one unified psychological group.
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43In role theory, a newly promoted supervisor experiences stress because her former peers still expect friendship-based leniency while upper management expects strict enforcement of quotas. This situation is most precisely classified as:
foundations of group behaviour
Hard
A.Role ambiguity due to undefined job responsibilities
B.Intra-role conflict from a single sender's mixed signals
C.Inter-role conflict arising from incompatible expectations across simultaneously held roles
D.Role overload from too many total tasks assigned
Correct Answer: Inter-role conflict arising from incompatible expectations across simultaneously held roles
Explanation:
The supervisor holds two roles (peer/friend and manager) whose expectations clash. Conflict between distinct roles is inter-role conflict, distinct from ambiguity (unclear expectations) or overload (excessive volume).
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44A manager observes that a team's productivity norm is set well below its actual capability, and high performers deliberately slow down to match it. Applying the Hawthorne studies' findings on group norms, which mechanism best explains the high performers' behaviour?
B.Informal social pressure enforcing a restrictive output norm to protect the group
C.Absence of any shared standard leading to random performance
D.Genuine physical fatigue that reduces individual maximum capacity
Correct Answer: Informal social pressure enforcing a restrictive output norm to protect the group
Explanation:
The Hawthorne (Bank Wiring Room) studies showed workers enforced informal output norms ("rate-busting" sanctions) to protect the group, overriding individual capability and formal incentives.
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45Status incongruence occurs when an individual's standing on one status dimension conflicts with another. Which scenario is the clearest example of status incongruence generating group tension?
foundations of group behaviour
Hard
A.A young, low-tenure employee is given formal authority over older, long-tenured colleagues
B.All team members hold identical rank and equal pay
C.A senior manager receives a routine annual salary increase
D.A new hire is assigned standard entry-level duties matching their experience
Correct Answer: A young, low-tenure employee is given formal authority over older, long-tenured colleagues
Explanation:
Status incongruence arises when dimensions (age/tenure vs. formal authority) misalign. The young supervisor's formal status conflicts with the informal status others derive from seniority, producing tension.
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46A group forms, immediately experiences intense disagreement over leadership and direction, then settles into cooperative work. Using Tuckman's model, a critic notes that the group skipped a stage. Which stage was most likely compressed or bypassed, and why is this theoretically significant?
group formation
Hard
A.Adjourning was skipped, meaning the group can never disband
B.Norming was compressed, meaning shared expectations were assumed rather than explicitly negotiated
C.Performing occurred first, reversing all stages entirely
D.Forming was skipped, meaning members never actually joined the group
Correct Answer: Norming was compressed, meaning shared expectations were assumed rather than explicitly negotiated
Explanation:
Moving from storming (conflict) directly to cooperative work implies norming was compressed—shared norms were assumed rather than explicitly worked out, which can leave latent disagreements that resurface later.
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47According to social exchange theory applied to group formation, an individual will remain in a group only if which condition holds, even when absolute rewards are high?
group formation
Hard
A.The individual has known the members for many years
B.The group has the largest possible number of members
C.Outcomes exceed the comparison level for alternatives (CLalt) available elsewhere
D.Rewards exceed zero in absolute terms regardless of alternatives
Correct Answer: Outcomes exceed the comparison level for alternatives (CLalt) available elsewhere
Explanation:
In Thibaut and Kelley's framework, membership depends on outcomes relative to the comparison level for alternatives (CLalt). Even high absolute rewards won't retain a member if better alternatives exist elsewhere.
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48Two teams are formed: Team A around a shared superordinate goal requiring interdependence, Team B around mere assignment of members with independent tasks. Sherif's Robbers Cave findings predict that cohesion and cooperation will be strongest in which team, and through what mechanism?
group formation
Hard
A.Both equally, because task structure has no effect on cohesion
B.Team B, because independent tasks eliminate all sources of conflict
C.Team B, because lack of shared goals increases individual motivation
D.Team A, because superordinate goals requiring interdependence build cooperation and reduce friction
Correct Answer: Team A, because superordinate goals requiring interdependence build cooperation and reduce friction
Explanation:
Sherif's Robbers Cave study showed superordinate goals demanding interdependent cooperation reduce intergroup hostility and build cohesion, unlike independent tasks which provide no such unifying mechanism.
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49In a brainstorming task, a nominal group (individuals working alone, ideas pooled later) consistently outperforms an equal-sized interacting group. Which combination of process losses best explains the interacting group's inferior output?
group dynamics
Hard
A.Group polarization causing riskier but more numerous ideas
B.Production blocking and evaluation apprehension jointly suppressing idea generation
C.Social facilitation and increased arousal boosting only the nominal group
D.Deindividuation raising the interacting group's total output
Correct Answer: Production blocking and evaluation apprehension jointly suppressing idea generation
Explanation:
Interacting brainstorming groups suffer production blocking (only one speaks at a time) and evaluation apprehension (fear of judgment). These process losses explain why nominal groups typically generate more and better ideas.
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50A cohesive executive team makes a disastrous decision after suppressing dissent, sharing an illusion of invulnerability, and pressuring doubters to conform. To most effectively counter this groupthink dynamic in future decisions, which structural intervention is theoretically strongest?
group dynamics
Hard
A.Increasing group cohesion so members trust each other more fully
B.Assigning a rotating devil's advocate and inviting outside experts to critique
C.Having the leader state their preferred option first to provide direction
D.Reducing the time available for deliberation to force quick consensus
Correct Answer: Assigning a rotating devil's advocate and inviting outside experts to critique
Explanation:
Janis prescribed institutionalized dissent—devil's advocates and outside critics—to break groupthink. Higher cohesion, early leader preference, and time pressure all worsen groupthink.
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51In a group discussion, initially moderate members shift toward a more extreme collective position after deliberation. If the shift occurs primarily because members hear novel arguments favouring their initial leaning, this reflects which explanatory mechanism of group polarization?
group dynamics
Hard
A.Social comparison, driven by the desire to appear more extreme than peers
B.Persuasive arguments theory, driven by exposure to new supporting information
C.Deindividuation, driven by loss of self-awareness in the crowd
D.Social loafing, driven by reduced individual effort
Correct Answer: Persuasive arguments theory, driven by exposure to new supporting information
Explanation:
Group polarization has two mechanisms: persuasive arguments (novel information supporting one's view) and social comparison (positioning relative to others). Novel supporting arguments points specifically to the persuasive arguments account.
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52A group of eight people is pulling a rope; measured total force is markedly less than the sum of each member's individual maximum. Careful measurement shows the loss is due partly to reduced motivation and partly to poor coordination. Which pair of concepts most precisely captures these two components?
group dynamics
Hard
A.Social loafing (motivation loss) and coordination loss (poor synchronization)
B.Group polarization and groupthink
C.Social facilitation and evaluation apprehension
D.Deindividuation and diffusion of responsibility
Correct Answer: Social loafing (motivation loss) and coordination loss (poor synchronization)
Explanation:
The Ringelmann effect decomposes into social loafing (reduced individual motivation) and coordination loss (imperfectly synchronized effort). Both together explain why group output falls below the additive sum.
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53If four workers each exert 100 units alone, but a coordination inefficiency causes total group output to be modeled as where is group size, what is the approximate per-person output at ?
group dynamics
Hard
A.Approximately 100 units
B.Approximately 65 units
C.Approximately 81 units
D.Approximately 120 units
Correct Answer: Approximately 81 units
Explanation:
Per-person output . Since , per-person units, illustrating declining individual output as size grows.
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54A well-practiced expert dancer performs flawlessly before a large audience, while a novice makes many more errors than when alone. Which theoretical account best integrates both outcomes under a single principle?
foundations of group behaviour
Hard
A.Social loafing: both performers reduce effort when observed
B.Zajonc's drive theory: arousal from others enhances dominant responses, which are correct for experts but incorrect for novices
C.Groupthink: the audience pressures both toward conformity
D.Deindividuation: anonymity in a crowd frees both performers from norms
Correct Answer: Zajonc's drive theory: arousal from others enhances dominant responses, which are correct for experts but incorrect for novices
Explanation:
Zajonc's social facilitation theory holds that the presence of others raises arousal, strengthening the dominant response. For experts the dominant response is correct (enhanced performance); for novices it is incorrect (impaired performance).
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55A consultant claims a department is a "team" while another calls it merely a "working group." Which distinguishing feature most accurately separates a genuine team from a working group in organizational psychology?
understanding groups
Hard
A.A working group always has more members than a team
B.A working group is defined solely by having a shared physical office
C.A team has collective accountability and positive synergy exceeding the sum of individual inputs
D.A team never has an appointed formal leader
Correct Answer: A team has collective accountability and positive synergy exceeding the sum of individual inputs
Explanation:
Teams are characterized by collective accountability and positive synergy (output greater than the sum of inputs), whereas working groups share information but perform largely as individuals without such synergy.
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56During group formation, members exhibit strong initial attraction based on perceived similarity, but longitudinal data show the strongest lasting bonds form around complementary skills instead. Which principle reconciles this apparent contradiction between attraction and durable cohesion?
group formation
Hard
A.Similarity drives initial attraction, but interdependence via complementarity sustains long-term cohesion
B.Similarity and complementarity are identical concepts with no real difference
C.Complementarity prevents any initial attraction from forming at all
D.Only physical proximity determines both attraction and cohesion
Correct Answer: Similarity drives initial attraction, but interdependence via complementarity sustains long-term cohesion
Explanation:
Similarity fuels early attraction (ease of interaction, validation), but durable cohesion in task groups rests on interdependence created by complementary skills, which makes members mutually valuable over time.
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57A cohesive sales team shows very high cohesion but low alignment with organizational goals, and its performance is poor. Research on the cohesion–performance relationship suggests the key moderating variable being violated here is:
group dynamics
Hard
A.The absolute size of the team, since only large teams perform well
B.The physical distance between members, since remote teams always fail
C.The tenure of the manager, since only new managers create cohesion
D.The direction of group norms, since cohesion boosts performance only when norms favour high performance
Correct Answer: The direction of group norms, since cohesion boosts performance only when norms favour high performance
Explanation:
Cohesion amplifies whatever the group's performance norms dictate. When norms favour low output or misalignment with organizational goals, high cohesion actually reinforces poor performance—norm direction is the critical moderator.
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58In Asch-type conformity research, a single dissenting confederate who breaks unanimity dramatically reduces a naive participant's conformity even when that dissenter gives a different wrong answer. What does this finding most strongly imply about the mechanism of normative influence?
foundations of group behaviour
Hard
A.Group size is the sole determinant of conformity pressure
B.Conformity depends only on the objective difficulty of the task
C.Dissent reduces conformity only when the dissenter is objectively correct
D.The mere breaking of group unanimity, not the correctness of the dissent, liberates independent judgment
Correct Answer: The mere breaking of group unanimity, not the correctness of the dissent, liberates independent judgment
Explanation:
Asch found that any break in unanimity—even a differently-wrong answer—sharply cut conformity. This shows unanimity itself, not the accuracy of dissent, is what sustains normative pressure to conform.
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59An individual in a large, anonymous, emotionally charged crowd behaves aggressively in ways they never would alone. Which combination of processes best accounts for this shift according to deindividuation theory?
B.Reduced self-awareness and diffused responsibility lowering internal restraints
C.Coordination loss reducing the crowd's total effort
D.Persuasive arguments producing a rational attitude shift
Correct Answer: Reduced self-awareness and diffused responsibility lowering internal restraints
Explanation:
Deindividuation involves reduced self-awareness and accountability due to anonymity and group immersion, which weakens internal restraints and increases impulsive, norm-violating behaviour like crowd aggression.
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60A theorist distinguishes reference groups from membership groups, noting a junior analyst who belongs to the finance team but models her attitudes on senior partners she does not belong to. Which statement about this distinction is most accurate?
understanding groups
Hard
A.A membership group has no influence on attitudes or values
B.Membership and reference groups are always the same set of people
C.A reference group shapes standards and self-evaluation even without formal membership
D.A reference group requires formal membership to influence behaviour
Correct Answer: A reference group shapes standards and self-evaluation even without formal membership
Explanation:
A reference group provides standards for comparison and self-evaluation and can influence attitudes even when one is not a formal member—unlike the analyst's membership group (the finance team) to which she formally belongs.
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