Competitive and attractive interest rates encourage customers to deposit their money, aiding deposit mobilization.
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10Expanding branch networks and ATMs helps a bank to:
strategies of mobilizing deposits
Easy
A.Avoid regulatory compliance
B.Reach more customers and mobilize deposits
C.Discourage new accounts
D.Reduce total deposits
Correct Answer: Reach more customers and mobilize deposits
Explanation:
A wider network improves accessibility, helping banks attract and mobilize more deposits from customers.
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11Running special deposit campaigns and schemes during festivals is a strategy aimed at:
strategies of mobilizing deposits
Easy
A.Closing branches
B.Lowering interest payouts
C.Reducing customer base
D.Increasing deposit mobilization
Correct Answer: Increasing deposit mobilization
Explanation:
Promotional schemes and campaigns are marketing strategies to attract more deposits from the public.
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12Which process must a bank complete to verify a customer's identity before opening a deposit account?
common guidelines of opening and operating deposit accounts
Easy
A.CRR (Cash Reserve Ratio)
B.EMI (Equated Monthly Installment)
C.KYC (Know Your Customer)
D.KPI (Key Performance Indicator)
Correct Answer: KYC (Know Your Customer)
Explanation:
KYC norms require banks to verify the identity and address of customers before opening accounts.
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13Which document is commonly accepted as proof of identity when opening a deposit account in India?
common guidelines of opening and operating deposit accounts
Easy
A.Movie ticket
B.PAN card
C.Shopping receipt
D.Lottery slip
Correct Answer: PAN card
Explanation:
Officially valid documents such as the PAN card, Aadhaar, or passport are accepted as identity proof under KYC.
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14A customer who introduces another person to open an account is generally referred to as the:
common guidelines of opening and operating deposit accounts
Easy
A.Nominee
B.Guarantor
C.Introducer
D.Auditor
Correct Answer: Introducer
Explanation:
An introducer is an existing customer who vouches for a new applicant during account opening.
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15The facility that allows a depositor to name a person to receive the deposit amount after the depositor's death is called:
common guidelines of opening and operating deposit accounts
Easy
A.Mandate
B.Garnishee
C.Lien
D.Nomination
Correct Answer: Nomination
Explanation:
Nomination lets a depositor appoint a nominee who can claim the deposit amount in the event of the depositor's death.
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16Which of the following is a deposit-related service offered by banks?
deposit related services
Easy
A.Vehicle manufacturing
B.Software coding
C.Crop cultivation
D.Standing instructions
Correct Answer: Standing instructions
Explanation:
Standing instructions allow automatic recurring payments from an account, a common deposit-related service.
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17A sweep-in facility links a savings account to a fixed deposit mainly to:
deposit related services
Easy
A.Reduce account security
B.Close the account automatically
C.Avoid KYC norms
D.Earn higher interest on idle funds
Correct Answer: Earn higher interest on idle funds
Explanation:
A sweep-in (auto-sweep) facility transfers surplus funds into a fixed deposit to earn higher interest while maintaining liquidity.
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18An NRE account held by a Non-Resident Indian is maintained in:
deposit services offered to non-resident indians
Easy
A.US Dollars only
B.Euros only
C.Indian Rupees
D.Gold units
Correct Answer: Indian Rupees
Explanation:
A Non-Resident External (NRE) account is maintained in Indian Rupees, with foreign earnings converted into rupees.
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19The NRE account for Non-Resident Indians stands for:
deposit services offered to non-resident indians
Easy
A.Net Return Earnings account
B.National Reserve Equity account
C.New Rural Enterprise account
D.Non-Resident External account
Correct Answer: Non-Resident External account
Explanation:
NRE stands for Non-Resident External account, used by NRIs to deposit foreign income in Indian Rupees.
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20In India, deposit insurance for bank depositors is provided by:
deposit insurance
Easy
A.DICGC
B.SEBI
C.IRDAI
D.NABARD
Correct Answer: DICGC
Explanation:
The Deposit Insurance and Credit Guarantee Corporation (DICGC) provides insurance cover to bank depositors in India.
Incorrect! Try again.
21A bank accepts deposits from the public and uses a large portion of these funds to lend to borrowers. From the bank's balance sheet perspective, how are customer deposits classified?
introduction to bank deposits
Medium
A.As liabilities of the bank
B.As off-balance-sheet items
C.As contingent income
D.As assets of the bank
Correct Answer: As liabilities of the bank
Explanation:
Deposits represent money the bank owes to depositors, so they appear as liabilities. Loans made by the bank are its assets.
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22Which characteristic best explains why deposits are the primary source of funds for a commercial bank?
introduction to bank deposits
Medium
A.They are entirely free of any interest cost
B.They can never be withdrawn by customers
C.They are guaranteed in full by the central government
D.They are a low-cost and stable source of lendable funds
Correct Answer: They are a low-cost and stable source of lendable funds
Explanation:
Deposits provide banks with comparatively cheap and relatively stable funds that can be deployed for lending and investment, unlike costlier borrowed funds.
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23A customer wants an account that pays higher interest but allows withdrawals only after a fixed period, forfeiting some interest for premature withdrawal. Which account suits this need?
types of deposit accounts
Medium
A.Savings account
B.Current account
C.Fixed deposit account
D.Basic savings bank deposit account
Correct Answer: Fixed deposit account
Explanation:
Fixed (term) deposits lock funds for a specified period at a higher rate, and premature withdrawal usually attracts a penalty on interest.
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24A business firm expects numerous daily transactions and does not require interest on its balance. Which account is most appropriate?
types of deposit accounts
Medium
A.Savings account
B.Current account
C.Recurring deposit account
D.Fixed deposit account
Correct Answer: Current account
Explanation:
Current accounts are designed for frequent transactions with no limit on withdrawals and typically pay no interest, making them ideal for businesses.
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25A salaried person deposits a fixed sum every month to build a lump sum over time while earning term-deposit-like interest. This describes which account?
types of deposit accounts
Medium
A.Recurring deposit account
B.Demand deposit account
C.Current account
D.Fixed deposit account
Correct Answer: Recurring deposit account
Explanation:
Recurring deposits require fixed monthly installments for a set period and earn interest comparable to fixed deposits, encouraging regular savings.
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26Both current accounts and savings accounts allow withdrawal on demand. What is the key difference between them?
types of deposit accounts
Medium
A.Current accounts are only for individuals and savings accounts only for firms
B.Current accounts earn higher interest than savings accounts
C.Savings accounts earn interest and may have transaction limits, while current accounts generally do not earn interest and allow unlimited transactions
D.Savings accounts cannot issue cheque books while current accounts always do
Correct Answer: Savings accounts earn interest and may have transaction limits, while current accounts generally do not earn interest and allow unlimited transactions
Explanation:
Savings accounts target individuals, pay interest, and may limit transactions; current accounts suit businesses with unlimited transactions but usually no interest.
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27A bank launches an advertising campaign and offers attractive interest rates on a new deposit scheme during a festival. This is an example of which deposit mobilization strategy?
strategies of mobilizing deposits
Medium
A.Priority sector lending
B.Promotional and product-based marketing of deposits
C.Statutory reserve maintenance
D.Asset-liability mismatch management
Correct Answer: Promotional and product-based marketing of deposits
Explanation:
Designing attractive schemes and promoting them through campaigns is a classic marketing strategy to mobilize more deposits from the public.
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28A bank opens branches in rural and semi-urban areas and introduces mobile banking vans. Which deposit mobilization objective does this primarily serve?
strategies of mobilizing deposits
Medium
A.Avoiding deposit insurance premiums
B.Increasing the cash reserve ratio
C.Reducing the statutory liquidity ratio
D.Expanding reach to untapped customer segments
Correct Answer: Expanding reach to untapped customer segments
Explanation:
Branch expansion and outreach channels help banks access new and underserved markets, thereby increasing the deposit base.
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29Which of the following is a service-quality based strategy for mobilizing deposits rather than a price-based one?
strategies of mobilizing deposits
Medium
A.Raising the interest rate on fixed deposits
B.Offering prompt, courteous service and quick turnaround at branches
C.Giving cash rewards for large deposits
D.Offering higher interest to senior citizens
Correct Answer: Offering prompt, courteous service and quick turnaround at branches
Explanation:
Service quality attracts and retains depositors without altering price. The other options rely on interest rate or monetary incentives.
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30Before opening any deposit account, a bank must verify the identity and address of the customer. This requirement is governed by which norm?
common guidelines of opening and operating deposit accounts
Medium
A.Know Your Customer (KYC) norms
B.Base rate guidelines
C.Statutory liquidity ratio norms
D.Capital adequacy norms
Correct Answer: Know Your Customer (KYC) norms
Explanation:
KYC norms require banks to establish customer identity and address at account opening to prevent money laundering and fraud.
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31A customer wants to ensure that on their death, the account proceeds pass directly to a specified person without legal complications. Which facility should the customer use?
common guidelines of opening and operating deposit accounts
Medium
A.Nomination facility
B.Standing instruction
C.Power of attorney
D.Stop-payment instruction
Correct Answer: Nomination facility
Explanation:
Nomination allows the depositor to name a person to whom the balance is payable on the depositor's death, simplifying settlement.
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32A joint account is opened with the operating instruction "Either or Survivor". What does this mean during the lifetime of both holders?
common guidelines of opening and operating deposit accounts
Medium
A.Either holder can operate the account independently
B.The account is frozen until a survivor is identified
C.Only the first-named holder can operate it
D.Both holders must sign for every transaction
Correct Answer: Either holder can operate the account independently
Explanation:
Under "Either or Survivor", any one holder can operate the account while both are alive; on death of one, the survivor can continue.
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33A minor aged 8 years wishes to have a bank account. Under common guidelines, how is this typically handled?
common guidelines of opening and operating deposit accounts
Medium
A.The minor can independently operate any type of account
B.The account is opened only as a fixed deposit with no guardian
C.The account is opened and operated through a guardian
D.Minors are completely barred from any bank account
Correct Answer: The account is opened and operated through a guardian
Explanation:
Accounts for young minors are generally opened and operated by a natural or legal guardian until the minor attains the eligible age to operate independently.
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34A customer instructs the bank to automatically transfer a fixed amount to a loan account on the 5th of every month. This facility is called a:
deposit related services
Medium
A.Nomination
B.Garnishee order
C.Standing instruction
D.Stop payment
Correct Answer: Standing instruction
Explanation:
A standing instruction authorizes the bank to make specified recurring payments automatically on behalf of the customer.
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35A customer has lost a cheque already issued to a payee and wants the bank to refuse its payment. Which service should the customer invoke?
deposit related services
Medium
A.Nomination
B.Auto-sweep facility
C.Stop-payment instruction
D.Standing instruction
Correct Answer: Stop-payment instruction
Explanation:
A stop-payment instruction directs the bank not to honor a specific cheque, useful when a cheque is lost or disputed.
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36An auto-sweep facility linked to a savings account primarily benefits the customer by:
deposit related services
Medium
A.Converting the savings account into a current account
B.Guaranteeing zero charges on all transactions
C.Moving surplus balance into fixed deposits to earn higher interest while retaining liquidity
D.Eliminating the need for KYC compliance
Correct Answer: Moving surplus balance into fixed deposits to earn higher interest while retaining liquidity
Explanation:
Auto-sweep automatically transfers idle balances above a threshold into term deposits, improving returns while keeping funds accessible when needed.
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37An NRI wants to maintain earnings from abroad in a rupee account that is fully repatriable, including both principal and interest. Which account is appropriate?
deposit services offered to non-resident indians
Medium
NRE accounts hold foreign earnings in rupees and allow full repatriation of principal and interest, with interest typically tax-free in India.
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38An NRI earns rent and dividends within India and needs an account to manage this local income. Which account is designed for this purpose?
deposit services offered to non-resident indians
Medium
A.NRE (Non-Resident External) account
B.RFC account
C.FCNR (B) account
D.NRO (Non-Resident Ordinary) account
Correct Answer: NRO (Non-Resident Ordinary) account
Explanation:
NRO accounts are meant to manage income earned in India by NRIs; repatriation is restricted and interest is taxable in India.
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39An NRI wishes to hold a term deposit in foreign currency to avoid exchange-rate risk on the deposit. Which account should be chosen?
deposit services offered to non-resident indians
Medium
A.Resident current account
B.FCNR (B) account
C.NRO savings account
D.Recurring deposit in rupees
Correct Answer: FCNR (B) account
Explanation:
FCNR(B) deposits are held in designated foreign currencies as term deposits, protecting the NRI from rupee exchange-rate fluctuations.
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40In India, deposit insurance for bank depositors is provided by which institution?
deposit insurance
Medium
A.National Bank for Agriculture and Rural Development (NABARD)
B.Insurance Regulatory and Development Authority (IRDAI)
C.Deposit Insurance and Credit Guarantee Corporation (DICGC)
D.Securities and Exchange Board of India (SEBI)
Correct Answer: Deposit Insurance and Credit Guarantee Corporation (DICGC)
Explanation:
DICGC, a wholly owned subsidiary of the RBI, insures bank deposits in India up to the specified limit.
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41A customer holds the following deposits in a single bank: in a sole savings account, as the first holder in a joint account with a spouse, and held as a partner in a partnership firm. Under DICGC rules, what is the maximum insured amount?
deposit insurance
Hard
A.
B.
C.
D. plus full partnership deposit
Correct Answer:
Explanation:
DICGC insures deposits held in the same capacity and same right up to per bank. The sole account () and the first-holder joint account () are different capacities, each separately insured, but the sole account is capped at (here qualifies fully) and the partnership deposit is a different capacity. However, since joint (first holder) and sole are distinct capacities: sole + partnership capacity is separate. The combined insured value works out to because the sole and partnership capacities are each distinct while the joint first-holder deposit overlaps consideration; net eligible coverage totals .
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42DICGC coverage of per depositor per bank includes which combination?
deposit insurance
Hard
A.Principal plus a bonus
B.Only principal amount
C.Both principal and interest together
D.Only accrued interest
Correct Answer: Both principal and interest together
Explanation:
The DICGC insurance limit of covers both principal and accrued interest combined, not principal alone. If their total exceeds , the depositor is paid only up to the ceiling.
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43A depositor places in a recurring deposit of per month for 20 months. Comparing this to a lump-sum fixed deposit of for the same tenure at the same rate, which statement is most accurate?
types of deposit accounts
Hard
A.Both earn identical interest since totals match
B.The RD is tax-free while the FD is taxable
C.The RD earns more interest due to monthly compounding advantage
D.The FD earns more interest because the full principal earns from day one
Correct Answer: The FD earns more interest because the full principal earns from day one
Explanation:
In an RD, each installment earns interest only from its deposit date, so earlier money works for less time overall. A lump-sum FD of the same total has the entire principal earning from inception, yielding higher total interest.
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44An NRI wants a rupee account where the principal and interest are fully repatriable and the interest is exempt from Indian income tax. Which account meets both conditions?
deposit services offered to non-resident indians
Hard
A.Resident savings account
B.NRE account
C.FCNR(B) account
D.NRO account
Correct Answer: NRE account
Explanation:
The NRE (Non-Resident External) account is rupee-denominated, fully repatriable (principal and interest), and its interest is exempt from Indian income tax. NRO interest is taxable with limited repatriation; FCNR(B) is foreign-currency denominated.
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45An NRI holds an FCNR(B) deposit in USD. Upon maturity, if the rupee has depreciated significantly against the dollar, what is the key implication?
deposit services offered to non-resident indians
Hard
A.The depositor loses value because repayment is in rupees at the old rate
B.The deposit automatically converts to an NRE account
C.The depositor bears no exchange risk as the deposit is maintained in foreign currency
D.The bank must convert at the original booking rate
Correct Answer: The depositor bears no exchange risk as the deposit is maintained in foreign currency
Explanation:
FCNR(B) deposits are held and repaid in the same foreign currency, so the depositor is insulated from rupee exchange-rate fluctuations. The exchange risk is borne by the bank, not the depositor.
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46Under KYC norms, a bank classifies a customer as 'high risk'. What is the most appropriate operational consequence?
common guidelines of opening and operating deposit accounts
Hard
A.Waiver of document verification to retain the customer
B.Enhanced due diligence with more frequent periodic KYC updates
C.Immediate closure of the account
D.Conversion of the account to a no-frills account
Correct Answer: Enhanced due diligence with more frequent periodic KYC updates
Explanation:
RBI's risk-based KYC framework requires Enhanced Due Diligence (EDD) for high-risk customers, including more frequent periodic re-KYC and closer transaction monitoring. Closure is not the default response to risk categorization alone.
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47A savings account remains without any customer-induced transaction for 24 months. Which classification and consequence applies under RBI guidelines?
common guidelines of opening and operating deposit accounts
Hard
A.It is closed and the balance forfeited
B.It becomes 'inoperative/dormant' and segregated for monitoring
C.Interest crediting stops permanently
D.It is immediately transferred to the DEAF fund
Correct Answer: It becomes 'inoperative/dormant' and segregated for monitoring
Explanation:
After two years of no customer-induced transactions, an account is classified inoperative/dormant and segregated to prevent fraud. Interest continues to accrue on savings; it is only after 10 years that unclaimed balances move to the RBI's DEAF.
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48A bank facing a high cost of funds wants to shift its deposit mix toward a higher CASA ratio. Which strategy most directly supports this objective?
strategies of mobilizing deposits
Hard
A.Raising fixed deposit interest rates sharply
B.Aggressively promoting salary and current accounts with digital convenience
C.Issuing more certificates of deposit to institutions
D.Increasing the minimum tenure of recurring deposits
Correct Answer: Aggressively promoting salary and current accounts with digital convenience
Explanation:
CASA (Current Account Savings Account) deposits are low-cost funds. Promoting salary/current accounts raises the CASA ratio and lowers overall cost of funds. Raising FD rates or issuing CDs increases high-cost deposits instead.
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49Which approach best illustrates a relationship-based (rather than price-based) deposit mobilization strategy?
strategies of mobilizing deposits
Hard
A.Reducing the minimum balance to zero temporarily
B.Running a limited-period rate promotion
C.Offering the highest FD rate in the market
D.Bundling deposits with wealth management, lockers, and family banking services
Correct Answer: Bundling deposits with wealth management, lockers, and family banking services
Explanation:
Relationship banking builds stickiness through value-added services and cross-selling rather than competing purely on rate. Price-based tactics (high rates, promotions) attract rate-sensitive, less loyal depositors.
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50A customer sets up a standing instruction to sweep surplus funds from savings into a fixed deposit above a threshold, with automatic reverse-sweep when the balance falls short. This arrangement is known as:
deposit related services
Hard
A.A systematic investment plan
B.An escrow arrangement
C.A flexi/auto-sweep (MOD) facility
D.A recurring deposit linkage
Correct Answer: A flexi/auto-sweep (MOD) facility
Explanation:
The flexi-deposit / Multi-Option Deposit (MOD) sweep facility auto-transfers surplus savings into an FD for higher returns and reverse-sweeps on demand, combining liquidity with yield. It is not an SIP or escrow.
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51A premature withdrawal is made from a fixed deposit. The bank applies a penalty by reducing the applicable interest rate. Which rate is typically applied?
deposit related services
Hard
A.The originally contracted rate for the full tenure
B.The highest rate available on the withdrawal date
C.The savings account rate regardless of tenure held
D.The rate applicable for the period the deposit actually remained, less a penalty
Correct Answer: The rate applicable for the period the deposit actually remained, less a penalty
Explanation:
On premature withdrawal, interest is reset to the rate applicable for the period the deposit actually stayed with the bank, further reduced by a penal rate (commonly –), not the original contracted rate.
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52A current account typically differs from a savings account primarily because:
types of deposit accounts
Hard
A.It earns a higher interest rate with transaction limits
B.It is restricted to individuals only
C.It generally earns no interest and permits unlimited transactions
D.It mandates a fixed lock-in period
Correct Answer: It generally earns no interest and permits unlimited transactions
Explanation:
Current accounts are designed for high-volume business transactions, offer unlimited operations with no (or negligible) interest, and often provide overdraft facilities. Savings accounts limit transactions but pay interest.
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53From an accounting standpoint, why are customer deposits recorded as liabilities on a bank's balance sheet?
introduction to bank deposits
Hard
A.The bank owes the deposited funds back to the depositors
B.Deposits represent the bank's ownership capital
C.Deposits are expenses incurred by the bank
D.Deposits reduce the bank's net worth permanently
Correct Answer: The bank owes the deposited funds back to the depositors
Explanation:
Deposits are obligations the bank must repay to customers on demand or at maturity, making them liabilities. They are the raw material the bank lends out as assets, not equity or expenses.
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54In the context of a bank's funding, 'demand deposits' are considered the cheapest yet most volatile source. Why volatile?
introduction to bank deposits
Hard
A.They have long contractual maturities
B.They can be withdrawn at any time without notice
C.They carry the highest interest cost
D.They are insured only partially
Correct Answer: They can be withdrawn at any time without notice
Explanation:
Demand deposits (savings/current) are payable on demand, so they can be withdrawn anytime, creating liquidity volatility despite being low-cost. Term deposits are more stable but costlier.
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55Which of the following deposits is excluded from DICGC insurance coverage?
deposit insurance
Hard
A.Recurring deposits of a trust
B.Savings deposits of individuals
C.Deposits of foreign governments
D.Fixed deposits of a partnership firm
Correct Answer: Deposits of foreign governments
Explanation:
DICGC excludes deposits of foreign governments, central/state governments, inter-bank deposits, and deposits received outside India. Ordinary individual, firm, and trust deposits are covered.
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56A joint savings account is opened with the mandate 'Either or Survivor'. One holder dies. What is the correct consequence?
common guidelines of opening and operating deposit accounts
Hard
A.The surviving holder can operate and claim the balance
B.The account is frozen pending legal heir certificates from both families
C.The nominee alone can withdraw, overriding the survivor
D.The balance is split equally and transferred to legal heirs
Correct Answer: The surviving holder can operate and claim the balance
Explanation:
Under an 'Either or Survivor' mandate, on the death of one holder the surviving holder is entitled to operate and receive the balance, without the need for succession formalities.
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57A certificate of deposit (CD) issued by a bank differs from a regular fixed deposit mainly because a CD:
types of deposit accounts
Hard
A.Is issued only to retail individual customers
B.Is a negotiable money-market instrument transferable in the secondary market
C.Can be prematurely withdrawn without penalty
D.Is insured for a higher amount by DICGC
Correct Answer: Is a negotiable money-market instrument transferable in the secondary market
Explanation:
A CD is a negotiable, transferable money-market instrument (usually issued at a discount to large investors), unlike a non-negotiable retail FD. CDs generally cannot be prematurely withdrawn but can be traded.
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58A returning NRI becomes a resident. What must happen to the existing NRE term deposit?
deposit services offered to non-resident indians
Hard
A.It is immediately closed and funds remitted abroad
B.It automatically converts to an FCNR(B) account
C.It must be gifted to a resident relative
D.It may continue until maturity but is re-designated as a resident/RFC account
Correct Answer: It may continue until maturity but is re-designated as a resident/RFC account
Explanation:
On return, NRE deposits should be re-designated as resident accounts (or converted to RFC if eligible). Existing term deposits may run until maturity at the contracted rate, after which resident status rules apply.
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59A bank launches a 'financial inclusion' deposit drive in rural areas using business correspondents and zero-balance accounts. The primary strategic rationale is to:
strategies of mobilizing deposits
Hard
A.Reduce the number of branches needed overall
B.Maximize fee income from minimum-balance penalties
C.Target only high-net-worth rural investors
D.Expand the low-cost deposit base and widen reach to unbanked segments
Correct Answer: Expand the low-cost deposit base and widen reach to unbanked segments
Explanation:
Financial inclusion via BCs and basic savings accounts helps banks reach unbanked populations and build a stable low-cost deposit base, aligning social objectives with funding strategy. Zero-balance accounts preclude penalty income.
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60A nomination facility on a deposit account primarily serves to:
deposit related services
Hard
A.Enable smooth payout to the nominee without lengthy succession proceedings
B.Guarantee higher interest to the nominee
C.Transfer legal ownership of the deposit to the nominee during the depositor's life
D.Override a valid will made by the depositor
Correct Answer: Enable smooth payout to the nominee without lengthy succession proceedings
Explanation:
A nominee is a trustee/receiver who facilitates quick settlement of the deposit on the depositor's death, avoiding succession litigation. The nominee does not become the legal owner and does not override a valid will's beneficiaries' rights.
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