1Which of the following best describes self-concept?
A.The distinct personality traits a person exhibits at work
B.The sum total of an individual's beliefs and feelings about themselves
C.The physiological desire to achieve specific goals
D.The external feedback received from peers
Correct Answer: The sum total of an individual's beliefs and feelings about themselves
Explanation:Self-concept is the cognitive and affective understanding of who we are, encompassing our beliefs, feelings, and assessments of ourselves.
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2According to Carl Rogers, if there is a significant discrepancy between a person's Real Self and their Ideal Self, what is the likely psychological result?
A.Self-Actualization
B.Incongruence
C.High Self-Efficacy
D.Extrinsic Motivation
Correct Answer: Incongruence
Explanation:Rogers defined incongruence as the state where there is a gap between the real self (actual experience) and the ideal self (who one wants to be), often leading to anxiety.
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3In the context of the Johari Window, which quadrant represents information about the self that is known to others but unknown to the self?
A.Open Area
B.Hidden Area
C.Blind Spot
D.Unknown Area
Correct Answer: Blind Spot
Explanation:The Blind Spot contains information (traits, behaviors) that others can see in us, but we are not aware of ourselves.
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4What is the primary difference between self-esteem and self-efficacy?
A.Self-esteem is about specific tasks; self-efficacy is about global worth.
B.Self-esteem is global self-worth; self-efficacy is belief in one's ability to succeed in specific situations.
C.Self-esteem is external; self-efficacy is internal.
D.There is no difference; they are synonyms.
Correct Answer: Self-esteem is global self-worth; self-efficacy is belief in one's ability to succeed in specific situations.
Explanation:Self-esteem refers to the overall sense of worth, while self-efficacy (a concept by Bandura) is the belief in one's capacity to execute behaviors necessary to produce specific performance attainments.
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5Which component of self-concept relates to the way an individual feels about themselves (emotions and evaluation)?
A.The Cognitive component
B.The Affective component
C.The Behavioral component
D.The Social component
Correct Answer: The Affective component
Explanation:The affective component of self-concept (often equated with self-esteem) deals with feelings, emotions, and evaluations of one's worth.
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6The concept of the "Looking-Glass Self", suggesting we develop our self-concept based on how we believe others perceive us, was proposed by:
A.Abraham Maslow
B.Charles Cooley
C.Frederick Herzberg
D.Sigmund Freud
Correct Answer: Charles Cooley
Explanation:Charles Cooley introduced the Looking-Glass Self, stating that our self-image is shaped by society and our perception of how we appear to others.
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7In Maslow's Hierarchy of Needs, which needs must be satisfied before Safety Needs become the primary motivator?
A.Social Needs
B.Physiological Needs
C.Esteem Needs
D.Self-Actualization Needs
Correct Answer: Physiological Needs
Explanation:According to Maslow, Physiological Needs (food, water, shelter) are the most basic and must be met before an individual is motivated by Safety Needs.
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8Which of the following is considered a higher-order need in Maslow's hierarchy?
A.Hunger and thirst
B.Security of employment
C.Self-Actualization
D.Rest and sleep
Correct Answer: Self-Actualization
Explanation:Self-Actualization (and Esteem) are higher-order needs, while physiological and safety needs are lower-order needs.
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9According to Maslow, the desire for friendship, intimacy, and family belongs to which category?
A.Safety Needs
B.Belongingness and Love Needs
C.Esteem Needs
D.Physiological Needs
Correct Answer: Belongingness and Love Needs
Explanation:These are social needs centered on Belongingness and Love, which arise after physiological and safety needs are met.
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10In Herzberg's Two-Factor Theory, factors such as company policy, supervision, and salary are classified as:
A.Motivators
B.Hygiene Factors
C.Growth Factors
D.Intrinsic Factors
Correct Answer: Hygiene Factors
Explanation:Hygiene Factors (or maintenance factors) are extrinsic to the work itself. Their absence causes dissatisfaction, but their presence does not necessarily motivate.
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11According to Herzberg, which of the following is a true Motivator that leads to job satisfaction?
A.High Salary
B.Job Security
C.Recognition for achievement
D.Good working conditions
Correct Answer: Recognition for achievement
Explanation:Motivators are intrinsic to the job, such as achievement, recognition, responsibility, and growth. Salary and conditions are Hygiene factors.
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12What is the relationship between Hygiene Factors and employee motivation?
B.Improving hygiene factors prevents dissatisfaction but does not create satisfaction.
C.Hygiene factors are more important than motivators for high performance.
D.Hygiene factors have no impact on the employee.
Correct Answer: Improving hygiene factors prevents dissatisfaction but does not create satisfaction.
Explanation:Herzberg argued that fixing hygiene factors brings an employee from a state of dissatisfaction to a neutral state (no dissatisfaction), but not to a state of satisfaction/motivation.
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13Maslow’s Esteem Needs are most similar to which of Herzberg’s factors?
C.The realization of one's full potential and talents
D.The desire for prestige and reputation
Correct Answer: The realization of one's full potential and talents
Explanation:Self-Actualization is the summit of Maslow's hierarchy, representing the desire to become the most that one can be.
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15Which personality trait from the Big Five (Five-Factor Model) is most consistently correlated with high job performance across various professions?
A.Extraversion
B.Agreeableness
C.Conscientiousness
D.Neuroticism
Correct Answer: Conscientiousness
Explanation:Conscientiousness (being organized, dependable, and disciplined) is the strongest predictor of job performance among the Big Five traits.
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16An individual who is imaginative, curious, and open to new ideas would score high on which Big Five trait?
A.Openness to Experience
B.Neuroticism
C.Extraversion
D.Agreeableness
Correct Answer: Openness to Experience
Explanation:Openness to Experience is characterized by appreciation for art, emotion, adventure, unusual ideas, curiosity, and variety of experience.
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17In a workplace setting, an employee with high Neuroticism is likely to:
A.Be extremely calm under pressure
B.Experience higher levels of stress and anxiety
C.Be the most social person in the room
D.Seek out new creative challenges constantly
Correct Answer: Experience higher levels of stress and anxiety
Explanation:Neuroticism (or low emotional stability) is associated with emotional instability, anxiety, moodiness, and irritability.
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18Which personality type is characterized by a chronic sense of time urgency, competitiveness, and hostility, often linked to workplace stress?
A.Type A
B.Type B
C.Type C
D.Introvert
Correct Answer: Type A
Explanation:Type A personality individuals are competitive, ambitious, impatient, aggressive, and fast-talking, often making them prone to stress-related ailments.
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19How does Locus of Control influence learning and work?
A.Internal locus of control leads to passivity.
B.External locus of control suggests individuals believe they control their own destiny.
C.Internal locus of control is associated with higher motivation and effort in learning.
D.Locus of control is unrelated to performance.
Correct Answer: Internal locus of control is associated with higher motivation and effort in learning.
Explanation:Individuals with an Internal Locus of Control believe their achievements depend on their own efforts, leading to higher motivation in learning and work contexts.
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20Which personality assessment is based on Jungian types and classifies people into 16 distinct personality profiles?
A.MMPI-2
B.Thematic Apperception Test (TAT)
C.Myers-Briggs Type Indicator (MBTI)
D.Rorschach Inkblot Test
Correct Answer: Myers-Briggs Type Indicator (MBTI)
Explanation:The MBTI is a self-report inventory designed to identify a person's personality type, strengths, and preferences based on Carl Jung's theories.
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21The Person-Environment Fit theory suggests that:
A.Anyone can do any job if paid enough
B.Performance and satisfaction are highest when an individual's traits match the work environment
C.Environment is the only determinant of behavior
D.Personality changes entirely depending on the environment
Correct Answer: Performance and satisfaction are highest when an individual's traits match the work environment
Explanation:This theory posits that positive outcomes (satisfaction, retention, performance) result from the compatibility between an individual and their work environment.
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22Self-monitoring refers to:
A.The ability to adjust one’s behavior to external, situational factors
B.Checking one’s pulse during stress
C.Keeping a diary of daily tasks
D.The rigidity of one's moral values
Correct Answer: The ability to adjust one’s behavior to external, situational factors
Explanation:High self-monitors are adaptable and sensitive to social cues, adjusting their behavior to fit the situation, which impacts interpersonal behavior.
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23In the communication process, encoding refers to:
A.Interpreting the message received
B.Translating a thought or idea into a message (symbols/words)
C.The medium through which the message travels
D.The noise that disrupts the message
Correct Answer: Translating a thought or idea into a message (symbols/words)
Explanation:Encoding is the process where the sender converts information into a format (words, gestures) that can be transmitted.
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24Which of the following is a barrier to effective interpersonal communication known as Semantic Noise?
A.Loud construction work outside the window
B.Poor phone signal
C.Different interpretations of the meaning of words or jargon
D.The receiver being deaf
Correct Answer: Different interpretations of the meaning of words or jargon
Explanation:Semantic noise occurs when words or symbols are interpreted differently by the sender and receiver, often due to jargon or cultural differences.
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25The study of body motion, facial expressions, and gestures in non-verbal communication is known as:
A.Proxemics
B.Kinesics
C.Chronemics
D.Haptics
Correct Answer: Kinesics
Explanation:Kinesics is the technical term for the study of body language, including gestures, posture, and facial expressions.
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26What is Proxemics in the context of interpersonal behavior?
A.The study of vocal tone
B.The study of use of space and distance in communication
C.The study of touch
D.The study of eye contact
Correct Answer: The study of use of space and distance in communication
Explanation:Proxemics deals with how people use and perceive the physical space around them (e.g., intimate distance, social distance).
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27Which element of Emotional Intelligence (EI) involves understanding the emotional makeup of other people?
A.Self-Awareness
B.Self-Regulation
C.Empathy
D.Motivation
Correct Answer: Empathy
Explanation:Empathy is the ability to understand and share the feelings of another, a core component of Emotional Intelligence.
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28In Transactional Analysis, which ego state reflects logical, objective, and rational behavior?
A.Parent
B.Adult
C.Child
D.Sibling
Correct Answer: Adult
Explanation:The Adult ego state processes information objectively and rationally, dealing with the 'here and now' without emotional prejudice.
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29A communication style that is Assertive is characterized by:
A.Violating the rights of others to get what you want
B.Passive acceptance of others' demands
C.Expressing needs and feelings clearly and respectfully without infringing on others
D.Using manipulation to achieve goals
Correct Answer: Expressing needs and feelings clearly and respectfully without infringing on others
Explanation:Assertiveness is a balanced communication style where one stands up for their own rights and needs while respecting the rights and needs of others.
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30The Halo Effect in interpersonal perception refers to:
A.Seeing everyone as an angel
B.Drawing a general impression about an individual based on a single characteristic
C.Judging someone based on the group they belong to
D.Attributing one's own faults to others
Correct Answer: Drawing a general impression about an individual based on a single characteristic
Explanation:The Halo Effect is a cognitive bias where the perception of one positive trait (like attractiveness) influences the overall opinion of a person.
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31According to Maslow, what happens once a need is substantially satisfied?
A.It becomes the primary motivator.
B.It no longer motivates behavior.
C.It turns into a hygiene factor.
D.It moves to the bottom of the hierarchy.
Correct Answer: It no longer motivates behavior.
Explanation:In Maslow's theory, a satisfied need no longer motivates; the next unmet need in the hierarchy becomes the dominant motivator.
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32Which of the following creates a Self-Fulfilling Prophecy in a learning or work environment?
A.The Pygmalion Effect
B.The Recency Effect
C.The Contrast Effect
D.The Placebo Effect
Correct Answer: The Pygmalion Effect
Explanation:The Pygmalion Effect describes a phenomenon where higher expectations placed upon individuals lead to an increase in performance (a self-fulfilling prophecy).
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33In terms of feedback, what is the "feedback loop" essential for?
A.Increasing the noise in the channel
B.Confirming that the message has been understood correctly
C.Asserting dominance over the receiver
D.Encoding the message faster
Correct Answer: Confirming that the message has been understood correctly
Explanation:Feedback allows the sender to know if the message was received and decoded correctly, making communication a two-way process.
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34Which personality trait is most associated with cooperative behavior and good interpersonal relationships in teams?
A.Agreeableness
B.Neuroticism
C.Introversion
D.Conscientiousness
Correct Answer: Agreeableness
Explanation:Agreeableness involves being trusting, cooperative, and good-natured, making it vital for harmonious team dynamics.
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35Herzberg's theory is also known as the:
A.Needs Hierarchy Theory
B.Motivation-Hygiene Theory
C.Theory X and Theory Y
D.ERG Theory
Correct Answer: Motivation-Hygiene Theory
Explanation:Herzberg's model is formally called the Motivation-Hygiene Theory or Two-Factor Theory.
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36If a manager uses "Management by Exception", they are likely to interact with employees only when:
A.Employees are succeeding
B.Employees deviate from the standard or make mistakes
C.It is time for the annual party
D.They are in a good mood
Correct Answer: Employees deviate from the standard or make mistakes
Explanation:This style focuses on intervention only when things go wrong, which can negatively impact interpersonal trust and morale.
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37Which listening technique involves restating or paraphrasing what the speaker has said to ensure understanding?
A.Passive listening
B.Selective listening
C.Reflective listening
D.Defensive listening
Correct Answer: Reflective listening
Explanation:Reflective listening involves paraphrasing the speaker's message to confirm understanding and show empathy.
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38Maslow termed the first four levels of his hierarchy (Physiological, Safety, Belongingness, Esteem) as:
A.B-needs (Being needs)
B.D-needs (Deficiency needs)
C.G-needs (Growth needs)
D.X-needs
Correct Answer: D-needs (Deficiency needs)
Explanation:Deficiency needs (D-needs) arise due to deprivation. Motivation decreases as these needs are met, unlike growth needs.
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39Which of the following is an example of non-verbal communication?
A.Writing an email
B.Speaking on the phone
C.Tone of voice
D.Reading a manual
Correct Answer: Tone of voice
Explanation:While speech is verbal, tone of voice (paralinguistics) is considered non-verbal (or vocalic) communication, conveying emotion and meaning beyond words.
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40A person with a high Need for Achievement (nAch) usually prefers tasks that are:
A.Extremely easy
B.Extremely difficult (impossible)
C.Moderately difficult and challenging
D.Routine and repetitive
Correct Answer: Moderately difficult and challenging
Explanation:High achievers prefer moderate risk, where the outcome depends on their effort rather than chance or an easy win.
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41When self-concept is threatened, individuals often use Defense Mechanisms. Who originally proposed this concept?
A.B.F. Skinner
B.Sigmund Freud
C.Frederick Herzberg
D.Abraham Maslow
Correct Answer: Sigmund Freud
Explanation:While expanded by his daughter Anna, Sigmund Freud originally proposed defense mechanisms (like repression or denial) to protect the ego (self).
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42In the Open Area of the Johari Window:
A.I know, but you don't know
B.I don't know, and you don't know
C.I know, and you know
D.I don't know, but you know
Correct Answer: I know, and you know
Explanation:The Open Area represents the public self: information known to both the self and others.
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43Which factor in Herzberg's theory is most likely to lead to long-term job satisfaction?
A.Increasing vacation days
B.Improving office lighting
C.Job enrichment
D.Increasing base pay
Correct Answer: Job enrichment
Explanation:Job enrichment (making the job more interesting and challenging) targets Motivators, leading to satisfaction, whereas the others are Hygiene factors.
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44What is Paralinguistics?
A.The study of parallel lines in psychology
B.Vocal features that accompany speech (pitch, volume, rate)
C.The use of multiple languages
D.Written communication standards
Correct Answer: Vocal features that accompany speech (pitch, volume, rate)
Explanation:Paralinguistics refers to the vocal aspects of communication (how something is said) rather than the actual words used.
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45In interpersonal perception, Stereotyping is:
A.Evaluating a person based on their unique individual traits
B.Judging a person based on the perception of the group to which they belong
C.Ignoring a person entirely
D.Giving positive feedback only
Correct Answer: Judging a person based on the perception of the group to which they belong
Explanation:Stereotyping involves applying generalized beliefs about a group to an individual member of that group.
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46Trait theory in personality assumes that:
A.Personality is entirely determined by the environment
B.Traits are relatively stable characteristics that cause individuals to behave in certain ways
C.Personality changes drastically every day
D.Unconscious forces are the only driver of behavior
Correct Answer: Traits are relatively stable characteristics that cause individuals to behave in certain ways
Explanation:Trait theory focuses on identifying and measuring individual personality characteristics (traits) that are consistent over time and situations.
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47Which of the following is an example of an Intrinsic Reward?
A.A bonus check
B.A promotion
C.A sense of accomplishment
D.A corner office
Correct Answer: A sense of accomplishment
Explanation:Intrinsic rewards are internal psychological rewards, such as satisfaction or a sense of accomplishment, derived from the work itself.
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48The tendency to attribute one's own successes to internal factors and failures to external factors is called:
A.Self-Serving Bias
B.Fundamental Attribution Error
C.Halo Effect
D.Confirmation Bias
Correct Answer: Self-Serving Bias
Explanation:Self-Serving Bias is the habit of taking credit for positive events (internal attribution) while blaming outside factors for negative events (external attribution) to protect self-esteem.
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49In communication, "filtering" refers to:
A.Using a spam filter
B.The sender manipulating information so the receiver will see it more favorably
C.Speaking very clearly
D.Removing background noise
Correct Answer: The sender manipulating information so the receiver will see it more favorably
Explanation:Filtering is the deliberate manipulation of information (e.g., telling the boss only what they want to hear) to make it appear more favorable.
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50According to Maslow, can an individual regress down the hierarchy?
A.No, progress is always upward.
B.Yes, if lower-level needs are no longer met (e.g., loss of job threatening safety).
C.Yes, but only during childhood.
D.Maslow did not address this.
Correct Answer: Yes, if lower-level needs are no longer met (e.g., loss of job threatening safety).
Explanation:While the general direction is upward, if a lower-level need (like safety or physiological) is suddenly threatened, the individual will regress to focus on satisfying that lower need again.
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