Unit 7: Practical - Subjective Questions
PEL132 — Communication Skills-Ii • Practice Questions with Detailed Answers
20 questions
Explain the essential skills required for listening effectively to conversations and interviews.
Effective listening requires active attention and accurate interpretation of the speaker's message.
- Concentration: Avoid distractions and focus on the speaker.
- Identifying the purpose: Determine whether the speaker intends to inform, persuade, entertain, or explain.
- Listening for key ideas: Separate the main points from supporting details.
- Recognizing tone: Notice changes in pitch, stress, and emotion.
- Making inferences: Understand ideas that are suggested but not directly stated.
- Note-taking: Record names, dates, arguments, and other important details.
- Avoiding premature judgment: Listen to the complete message before forming an opinion.
During an interview, listeners should also distinguish between the interviewer's questions and the interviewee's responses and evaluate the evidence provided.
Describe a suitable method for listening to a radio program and preparing an accurate summary of it.
A radio program can be summarized accurately through a structured listening process:
- Before listening: Read the title or program description and predict the likely subject.
- First listening: Identify the topic, purpose, speakers, and intended audience.
- Second listening: Note important facts, examples, opinions, names, dates, and places.
- Observe delivery: Pay attention to tone, pauses, emphasis, music, and sound effects.
- Organize notes: Arrange information under the headings main idea, supporting points, and conclusion.
- Write the summary: Use original words, maintain the correct sequence, and omit repetition or minor details.
- Review: Check that the summary is objective, concise, and faithful to the program.
A good summary communicates the central message without introducing the listener's personal opinion.
Distinguish between listening for facts, listening for opinions, and listening for preferences. Give suitable examples.
- Listening for facts means identifying statements that can be verified. Example: The library closes at 6 p.m.
- Listening for opinions means recognizing personal judgments or beliefs. Example: The new library is more comfortable than the old one.
- Listening for preferences means identifying what a person likes, dislikes, or chooses. Example: I would rather study in the library than at home.
Useful signals include:
- Facts: records show, the report states, according to the data
- Opinions: I think, in my view, it seems
- Preferences: I prefer, I would rather, I like better
A careful listener uses both linguistic signals and the context of the dialogue to classify each statement correctly.
Write a role-play dialogue between a customer and a shop assistant in which the customer asks for help, expresses a preference, and responds to an offer politely.
Shop Assistant: Good afternoon. How may I help you?
Customer: Good afternoon. Could you please show me some formal shirts?
Shop Assistant: Certainly. Do you prefer a plain shirt or a patterned one?
Customer: I would prefer a plain blue shirt, if possible.
Shop Assistant: This cotton shirt is available in your size. Would you like to try it on?
Customer: Yes, please. That would be helpful.
Shop Assistant: It fits you well. Shall I pack it for you?
Customer: Thank you, but could you show me a lighter shade first?
Shop Assistant: Of course. Here is a light-blue one.
Customer: This is exactly what I wanted. I will take it, please.
The dialogue demonstrates polite requests, preferences, offers, and courteous responses in a realistic situation.
Prepare a self-description suitable for introducing yourself at an academic interview. Include personal qualities, interests, skills, and goals.
Sample self-description:
My name is Riya Sharma, and I am a senior secondary student with a strong interest in communication, literature, and social sciences. I consider myself disciplined, curious, and dependable. I enjoy participating in debates and group discussions because these activities help me examine issues from different perspectives.
My strengths include attentive listening, clear presentation, teamwork, and time management. I am also comfortable using digital tools to research information and prepare presentations. Reading short stories and writing reflective journal entries are two of my main interests.
My immediate goal is to improve my academic knowledge and practical communication skills. In the long term, I hope to pursue a career in which I can combine critical thinking with effective interaction. I am willing to learn from feedback and take responsibility for my development.
An effective self-description should be relevant, truthful, confident, concise, and supported by examples.
Explain how polite requests and offers are formed in English. Illustrate your answer with examples and suitable responses.
Polite requests and offers use respectful expressions, modal verbs, and an appropriate tone.
Polite requests:
- Could you please help me with this form?
- Would you mind opening the window?
- May I borrow your notebook?
- Would it be possible to change the appointment?
Suitable responses include Certainly, Of course, I'm afraid I cannot, and Sorry, but I need it right now.
Polite offers:
- May I carry that bag for you?
- Would you like some tea?
- Shall I call a taxi for you?
- Can I help you with the assignment?
Offers may be accepted with Yes, please or That would be very helpful. They may be declined with No, thank you or That is kind of you, but I can manage.
Politeness depends not only on words but also on intonation, facial expression, context, and social relationship.
Differentiate between facts and opinions. Explain how a speaker or writer can express each one responsibly.
A fact is a statement that can be checked and proved true or false through observation, records, or reliable evidence. An opinion is a personal belief, interpretation, judgment, or preference.
Examples:
- Fact: The meeting began at 10 a.m.
- Opinion: The meeting was highly productive.
Facts should be expressed responsibly by:
- checking information against reliable sources;
- giving relevant evidence;
- using precise language; and
- avoiding misleading generalizations.
Opinions should be introduced with expressions such as I believe, in my opinion, it appears that, or from my perspective. A responsible opinion should be supported with reasons and should acknowledge other viewpoints. Speakers and writers must not present assumptions, rumours, or personal preferences as established facts.
What are clichés? Discuss their advantages and limitations in spoken and written communication, giving examples.
A cliché is an expression that has been used so frequently that it has lost much of its freshness or originality. Examples include time will tell, better late than never, at the end of the day, and every cloud has a silver lining.
Advantages:
- Clichés are familiar and easy to understand.
- They can communicate a common idea quickly.
- They may sound natural in informal conversation.
- They can establish a shared cultural reference.
Limitations:
- Excessive use makes communication predictable.
- A cliché may replace careful or original thought.
- Some clichés are vague or culturally specific.
- They can weaken formal, academic, or creative writing.
Clichés should therefore be used sparingly. In formal writing, a precise statement such as the project produced mixed results is usually clearer than an expression such as it was a double-edged sword.
Define word stress and syllable. Explain how a change in stress can affect pronunciation or meaning, using examples.
A syllable is a unit of pronunciation containing one vowel sound, with or without surrounding consonant sounds. For example, communication has five syllables: com-mu-ni-ca-tion.
Word stress is the extra prominence given to one syllable through greater loudness, length, clarity, or pitch. In TAble, the first syllable is stressed; in beGIN, the second syllable is stressed.
Stress may distinguish grammatical meaning:
- PREsent as a noun or adjective: I received a PREsent.
- preSENT as a verb: They will preSENT the report.
- REcord as a noun: Keep a REcord.
- reCORD as a verb: Please reCORD the program.
Correct syllabification and stress improve intelligibility. Incorrect stress may delay understanding even when all individual sounds are pronounced correctly.
Explain the functions of intonation in English. Compare falling, rising, and fall-rise intonation with examples.
Intonation is the pattern of pitch movement across an utterance. It helps communicate grammatical structure, attitude, emotion, certainty, and whether a speaker has completed a thought.
- Falling intonation: The pitch falls at the end. It commonly occurs in statements, commands, and wh- questions. Example: Where are you going? It may express certainty or completeness.
- Rising intonation: The pitch rises at the end. It is common in yes-or-no questions and requests for confirmation. Example: Are you ready? It may indicate uncertainty or incompleteness.
- Fall-rise intonation: The pitch falls and then rises. It can suggest reservation, contrast, politeness, or an unstated condition. Example: I liked the presentation, but...
The same words can convey different meanings through intonation. For example, Really with a fall may express certainty, while Really? with a rise may express surprise or doubt.
Describe how English speech sounds are produced and distinguish between vowel and consonant sounds.
Speech sounds are produced when air from the lungs passes through the vocal tract. The vocal cords may vibrate to create voiced sounds or remain apart to create voiceless sounds. The tongue, lips, teeth, alveolar ridge, and palate then shape the airflow.
Vowel sounds:
- Air passes without a complete obstruction.
- Vowels are classified by tongue height, tongue position, and lip shape.
- Examples include the vowel sounds in see, sit, cat, and book.
Consonant sounds:
- Airflow is partly or completely obstructed.
- Consonants are described by place of articulation, manner of articulation, and voicing.
- For example, the initial sounds in pat and bat are produced similarly, but the first is voiceless and the second is voiced.
Clear pronunciation depends on recognizing sound contrasts, practising minimal pairs, and coordinating articulation with stress and intonation.
Read the following passage and answer the questions that follow:
Passage: A community library noticed that fewer teenagers were visiting after school. Instead of assuming that young people had lost interest in reading, the librarian interviewed local students. Many explained that the library closed too early and lacked quiet spaces for group projects. The library then extended its hours twice a week and converted an unused room into a study area. Within three months, teenage attendance increased significantly.
What problem did the library face, how was information collected, what action was taken, and what lesson does the passage convey?
- Problem: The library observed a decline in the number of teenage visitors after school.
- Collection of information: The librarian interviewed local students instead of making an unsupported assumption.
- Students' concerns: The library closed too early and did not provide a suitable area for group projects.
- Action taken: The library extended its opening hours twice a week and changed an unused room into a study area.
- Result: Teenage attendance rose significantly within three months.
- Central lesson: Institutions should investigate users' actual needs before deciding why a problem exists. Careful listening and evidence-based action can produce practical improvements.
The passage also contrasts assumption with inquiry, showing that direct communication is essential for effective problem-solving.
Write a vivid description of a busy railway station, using sensory details and an organized sequence.
Sample description:
The railway station was alive with movement long before the train arrived. Porters in bright uniforms moved through the crowd, balancing heavy bags while passengers searched anxiously for their platforms. The sharp whistle of an approaching engine rose above the announcements, conversations, and metallic clatter of wheels.
Near the entrance, the smell of hot tea mixed with the scent of fried snacks. Vendors called out to travellers, and children stared at the rows of colourful magazines. On the platform, some passengers stood close to the edge, while others sat beside carefully arranged luggage. A cool gust swept through the station as the train entered, replacing the waiting crowd's restlessness with sudden activity.
The doors opened, passengers stepped down, and others hurried forward to board. For a few crowded minutes, the station became a meeting place of farewells, reunions, urgency, and expectation.
This description uses sight, sound, smell, movement, and spatial order to create a clear impression.
Write a formal letter to the municipal commissioner requesting action regarding irregular waste collection in your locality.
24 Green Park
Bhopal - 462016
15 July 2025
The Municipal Commissioner
Bhopal Municipal Corporation
Bhopal - 462001
Subject: Request for regular waste collection in Green Park
Sir/Madam,
I am writing on behalf of the residents of Green Park to draw your attention to the irregular collection of household waste in our locality. During the past three weeks, collection vehicles have visited the area only twice. Consequently, waste has accumulated near the market and residential lanes, causing unpleasant odours and attracting insects.
We request the municipal authority to restore daily collection, remove the existing waste immediately, and place covered bins at suitable points. A fixed collection schedule displayed publicly would also help residents dispose of waste responsibly.
We hope that prompt action will be taken to protect public health and maintain cleanliness in the area.
Yours faithfully,
Aarav Mehta
Residents' Association Secretary
A formal letter should include the sender's address, date, receiver's address, subject, salutation, clear body, complimentary close, and signature.
Write an informal email to a friend describing a recent school event and inviting the friend to the next event.
To: ananya@example.com
Subject: Our science exhibition was a success
Hi Ananya,
How have you been? Our school held its annual science exhibition last Friday, and I wanted to tell you about it. My team presented a model showing how rainwater can be collected and filtered for gardening. We were nervous at first, but the visitors asked thoughtful questions and appreciated our demonstration.
The most interesting exhibit was a small robot designed to sort dry and wet waste. There were also astronomy displays, quizzes, and short experiments conducted by students. Our team received the award for the most practical project, which made the day even more memorable.
The school is organizing a cultural festival next month. I would love you to attend it with me. Let me know whether you are free on 18 August.
Take care,
Rohan
An informal email uses a friendly subject line, personal greeting, conversational tone, logical paragraphs, and warm closing.
Explain the main elements of story writing and write a short story based on the idea: A misplaced notebook reveals an unexpected truth.
The main elements of a story are setting, characters, conflict, plot, climax, resolution, point of view, and theme.
The Blue Notebook
Mira found a blue notebook under her desk after the final class. Believing it belonged to a classmate, she opened the cover to look for a name. Instead, she found detailed sketches of the school's neglected garden, followed by plans to restore it.
The final page contained a list of plants and a note: I wish I were brave enough to present this idea. Mira recognized the handwriting as that of Kabir, a quiet student who rarely spoke in class.
The next morning, she returned the notebook privately and encouraged him to show the plan to their teacher. Kabir hesitated, but Mira offered to present it with him. Their proposal was accepted, and students volunteered to clear the garden.
Months later, the empty ground had become a colourful outdoor reading area. Mira had initially thought that Kabir's silence meant indifference. The misplaced notebook revealed the truth: behind his silence was careful observation and a valuable idea waiting for support.
The story develops a clear conflict, discovery, climax, resolution, and theme of encouragement.
Compare objective and subjective description. Explain when each type is appropriate and provide a brief example of both.
Objective description presents observable details accurately and without personal emotion. It is suitable for reports, technical documents, notices, and factual records.
Example: The classroom measures eight metres by six metres. It contains thirty desks, two windows, a whiteboard, and a projector.
Subjective description presents the writer's personal impression, feelings, or interpretation. It is suitable for stories, travel writing, memoirs, and personal essays.
Example: The classroom felt bright and welcoming, and the morning sunlight made even the old desks appear cheerful.
Key differences:
- Objective description emphasizes measurement, accuracy, and neutrality.
- Subjective description emphasizes mood, imagery, and personal response.
- Objective language is literal and precise.
- Subjective language may use adjectives, comparisons, and sensory imagery.
Effective writers select the type according to their purpose, audience, and context, though some compositions may combine both.
What is discursive writing? Discuss the statement Social media improves communication by presenting arguments both for and against it.
Discursive writing examines an issue logically by presenting different viewpoints before reaching a reasoned conclusion.
Arguments in favour:
- Social media allows people to communicate instantly across long distances.
- It helps users maintain relationships and form professional networks.
- Schools, public bodies, and organizations can share information quickly.
- It gives individuals a platform to exchange ideas and discuss public issues.
Arguments against:
- Online interaction may reduce meaningful face-to-face conversation.
- Brief posts can remove context and lead to misunderstanding.
- False information can spread rapidly.
- Excessive use may distract users and expose them to harassment or privacy risks.
Conclusion:
Social media expands the speed and reach of communication, but it does not automatically improve its quality. Its value depends on responsible use, fact-checking, respect for others, and a healthy balance between online and direct interaction.
A discursive response should use a neutral tone, logical paragraphs, linking expressions, balanced evidence, and a justified conclusion.
Explain the principles of effective message writing. Then write a message informing your brother that his football practice has been rescheduled.
An effective message should be brief, clear, accurate, complete, and appropriately formatted. It normally includes the date, time, receiver's name, essential information, and sender's name. Unnecessary details should be omitted.
MESSAGE
12 September 2025
4:30 p.m.
Dear Arjun,
Coach Verma called while you were at the library. Today's football practice has been postponed because of heavy rain. It will now be held tomorrow at 7:00 a.m. on the indoor court. You should bring your sports shoes and report fifteen minutes early. Please call the coach if you cannot attend.
Neha
This message answers the necessary questions: who called, what changed, why it changed, when and where the new practice will occur, and what action the receiver must take.
Design a practical listening-and-speaking activity that combines a dialogue, note-taking, fact-and-opinion identification, polite requests, and correct pronunciation.
Activity: Planning a Community Event
- Students work in groups of three as an organizer, a venue manager, and an observer.
- The organizer listens to a recorded conversation about available venues, prices, facilities, and suggested activities.
- While listening, the organizer notes key facts such as dates, costs, capacity, and opening hours.
- The organizer separates facts from opinions. For example, The hall holds 200 people is a fact, while The hall is the best venue is an opinion.
- In the role-play, the organizer makes polite requests such as Could you confirm the booking charge? and responds to offers such as Would you like a guided visit?
- The venue manager expresses preferences using I would prefer or I would rather.
- The observer evaluates listening accuracy, turn-taking, politeness, word stress, difficult sounds, and intonation.
- The group finishes by writing a short summary and reporting its final decision.
This integrated activity develops listening comprehension, note-taking, critical classification, interaction, fluency, and pronunciation in a realistic context.
Explain the essential skills required for listening effectively to conversations and interviews.
Effective listening requires active attention and accurate interpretation of the speaker's message.
- Concentration: Avoid distractions and focus on the speaker.
- Identifying the purpose: Determine whether the speaker intends to inform, persuade, entertain, or explain.
- Listening for key ideas: Separate the main points from supporting details.
- Recognizing tone: Notice changes in pitch, stress, and emotion.
- Making inferences: Understand ideas that are suggested but not directly stated.
- Note-taking: Record names, dates, arguments, and other important details.
- Avoiding premature judgment: Listen to the complete message before forming an opinion.
During an interview, listeners should also distinguish between the interviewer's questions and the interviewee's responses and evaluate the evidence provided.
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