Unit 1: Organizational and Individual Behavior - Practice Quiz

1 What does organizational behavior primarily study?

2 How does knowledge of organizational behavior help managers?

3 Which management function involves motivating and directing employees?

4 Which organizational behavior model is based mainly on managerial authority and power?

5 Which organizational behavior model emphasizes leadership and employee support?

6 Which organizational behavior model views managers and employees as partners?

7 Which discipline contributes most directly to understanding individual personality and motivation?

8 Which discipline mainly helps explain group behavior and social systems?

9 Which discipline helps organizational behavior researchers understand culture?

10 What are values?

11 Which component of attitude represents a person's feelings?

12 What is job satisfaction?

13 Which type of value refers to a desired end state, such as freedom or happiness?

14 Which learning theory is based on forming an association between two stimuli?

15 Which learning theory states that behavior is shaped by its consequences?

16 Learning by watching and imitating another person is called what?

17 In social learning theory, the person whose behavior is observed is called what?

18 What is positive reinforcement?

19 What does negative reinforcement involve?

20 What is extinction in behavior modification?

21 A manager notices that technically skilled employees are leaving because supervisors rarely recognize their contributions. How can organizational behavior knowledge most directly help the manager?

22 Two departments have similar resources, but one consistently achieves better results because its manager promotes trust and cooperation. Which conclusion best reflects the relationship between management and organizational behavior?

23 Employees follow a supervisor mainly because the supervisor controls hiring, dismissal, and discipline. Which model of organizational behavior is dominant?

24 A company provides strong salaries, insurance, and retirement benefits. Employees feel secure but show limited initiative and remain dependent on the organization. Which model does this illustrate?

25 A consulting firm treats managers and employees as partners, encourages shared responsibility, and relies on employee self-discipline. Which organizational behavior model is most evident?

26 An organization studies how personality, perception, and individual motivation affect employee performance. Which discipline contributes most directly to this analysis?

27 A researcher examines how group norms, communication patterns, and team pressure influence individual decisions. Which discipline is most directly relevant?

28 A multinational company investigates why employees in different countries interpret hierarchy and teamwork differently. Which discipline offers the most relevant perspective?

29 An employee values environmental responsibility but discovers that the employer routinely violates environmental standards. The employee then experiences psychological discomfort. Which concept best explains this reaction?

30 An employee considers professional achievement a desired life outcome and honesty the preferred way to pursue it. How should these two values be classified?

31 A satisfied employee voluntarily helps new colleagues, speaks positively about the organization, and completes assigned duties reliably. Which outcome is most consistent with research on job satisfaction?

32 An employee dislikes a new scheduling policy, believes it will reduce productivity, and intends to request a transfer. Which statement correctly identifies the components of the employee's attitude?

33 Employees begin feeling tense whenever a particular alert sounds because it has repeatedly preceded a system failure. Which learning theory best explains this response?

34 A salesperson increases follow-up calls after receiving a bonus whenever monthly customer-retention targets are achieved. Which learning process is illustrated?

35 A new employee watches an experienced colleague calmly resolve customer complaints, remembers the technique, and later applies it successfully. Which theory best explains this learning?

36 A trainee understands a new inventory system by organizing information into mental categories and connecting it with prior knowledge. Which perspective best explains this process?

37 A manager praises employees immediately whenever they follow a new safety procedure, and compliance subsequently increases. Which behavior-modification technique is being used?

38 A supervisor stops sending daily reminder emails once employees consistently submit reports on time. Timely submission becomes more frequent. What does removing the reminders represent?

39 A manager wants employees to master a complex presentation skill. The manager first rewards clear introductions, then effective use of evidence, and finally complete presentations. Which technique is being applied?

40 Employees receive recognition after an unpredictable number of successful customer interactions. Which reinforcement schedule is being used?

41 A manager observes that teams using flexible schedules have lower turnover. She immediately mandates flexible schedules across all units, including a security center requiring synchronized coverage. Which approach best reflects the relationship between management and organizational behavior?

42 Individual employees with high autonomy report strong performance, yet departments with the highest average autonomy perform poorly because their work requires tight coordination. What is the most defensible conclusion?

43 A company introduces performance bonuses and subsequently records higher output but lower cooperation, more defects, and greater turnover. Which managerial interpretation best applies organizational behavior?

44 Employees receive excellent benefits and job security but remain dependent on the organization, offer few ideas, and contribute mainly at a passive-cooperation level. Which organizational behavior model is most evident?

45 A firm redesigns work around shared purpose, psychological ownership, trust, and opportunities for employees to realize their potential. Managers emphasize meaning rather than merely benefits, authority, or teamwork. Which model is the closest fit?

46 A hospital uses directive authority during cardiac emergencies, supportive coaching during training, and collegial decision-making in quality-improvement committees. Which conclusion is most consistent with OB models?

47 Researchers examine how personality predicts burnout, how communication networks shape team conflict, and how occupational rituals preserve resistance after a merger. Which disciplinary sequence best matches these three questions?

48 A merger study focuses on coalition formation among executives, shifts in informal network centrality, and clashes between national workplace meanings. Which combination contributes most directly?

49 Which research question is most specifically rooted in social psychology rather than individual psychology or macro-sociology?

50 An employee values environmental stewardship but accepts a high-paying role at a heavily polluting firm. She then begins emphasizing the firm's legal compliance while dismissing independent emissions reports. Which mechanism best explains the attitude shift?

51 A supervisor says, "The promotion system is unfair," feels angry when reviews occur, but still submits every evaluation on time because noncompliance is penalized. Which mapping of attitude components is correct?

52 Two analysts report equal overall job satisfaction. One loves the work but dislikes pay; the other values pay highly but dislikes the work itself. Which conclusion is best supported?

53 After repeated scheduling problems, an employee remains with the firm, constructively proposes a scheduling system, and volunteers to pilot it. In the exit-voice-loyalty-neglect framework, which response predominates?

54 A usually satisfied nurse experiences an abusive patient encounter, feels distressed for the rest of the shift, and temporarily evaluates the job less favorably despite unchanged pay and duties. Which account best explains the change?

55 Employees initially felt anxious when a distinctive alert preceded a system crash. After many alerts occurred without crashes, anxiety faded. Months later, the alert unexpectedly produced mild anxiety again. Which sequence best describes the learning processes?

56 A manager stops sending daily reminder messages whenever an employee submits reports before noon. Early submission becomes more frequent. How should this consequence be classified?

57 Trainees watch an expert resolve a conflict, accurately remember the dialogue, and can reproduce it in role-play, yet do not use it at work because supervisors punish deviation from scripts. Which social-learning requirement is chiefly missing?

58 A quality inspector receives recognition after an unpredictable number of correctly detected defects. Which reinforcement schedule is operating, and what pattern is most likely?

59 A firm wants to apply organizational behavior modification to reduce order-entry errors. Which sequence best follows the standard OB Mod process?

60 Customer-service staff rush calls because bonuses depend on calls completed per hour. Management posts reminders about careful service, but rushing continues. Which intervention most directly addresses the functional cause?