Unit 10: Distribution Planning - Practice Quiz

DEMKT503 — Marketing Management 60 Questions
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1 What is a channel of distribution?

Concept and importance of channels of distribution Easy
A. A path used to move products to customers
B. A plan used to train sales employees
C. A method used to design products
D. A system used to calculate product costs

2 What is the main purpose of a distribution channel?

Concept and importance of channels of distribution Easy
A. To connect producers with customers
B. To create new product designs
C. To determine employee salaries
D. To replace the production department

3 Which activity is commonly performed by a distribution channel?

Concept and importance of channels of distribution Easy
A. Moving goods from sellers to buyers
B. Writing company employment policies
C. Preparing employee attendance records
D. Developing the firm's logo

4 A direct distribution channel sells products:

Concept and importance of channels of distribution Easy
A. From wholesaler directly to retailer
B. From producer directly to consumer
C. From consumer directly to producer
D. From retailer directly to wholesaler

5 Why are distribution channels important to producers?

Concept and importance of channels of distribution Easy
A. They guarantee that every product will sell
B. They help products reach target markets
C. They eliminate the need for product quality
D. They remove the need for customer service

6 Who purchases goods in large quantities and sells them to retailers?

Different types of distribution middlemen and their functions Easy
A. Wholesaler
B. Sales trainee
C. Consumer
D. Producer

7 What is the main function of a retailer?

Different types of distribution middlemen and their functions Easy
A. To approve company investment plans
B. To sell products to final consumers
C. To transport raw materials to factories
D. To manufacture products for producers

8 Which middleman usually brings buyers and sellers together without owning the goods?

Different types of distribution middlemen and their functions Easy
A. Final consumer
B. Retailer
C. Wholesaler
D. Agent

9 Which middleman generally takes ownership of the products it purchases?

Different types of distribution middlemen and their functions Easy
A. Transport broker
B. Commission agent
C. Merchant middleman
D. Sales representative

10 Which function involves keeping products until they are needed by customers?

Different types of distribution middlemen and their functions Easy
A. Promotion
B. Negotiation
C. Financing
D. Storage

11 Which factor should a producer consider when selecting a distribution middleman?

Selection of distribution middlemen Easy
A. The middleman's favorite color
B. The middleman's personal hobby
C. The middleman's market coverage
D. The middleman's office decoration

12 Why is the financial strength of a middleman important?

Selection of distribution middlemen Easy
A. It decides the product's basic design
B. It determines the product's brand name
C. It replaces the producer's quality controls
D. It indicates the ability to support distribution activities

13 A producer may examine a middleman's past sales record to assess its:

Selection of distribution middlemen Easy
A. Business performance
B. Packaging preference
C. Employee dress code
D. Office location style

14 What does the reputation of a distribution middleman indicate?

Selection of distribution middlemen Easy
A. How many products the producer can design
B. How much tax a customer must pay
C. How quickly a factory can make goods
D. How the middleman is viewed in the market

15 Why do producers motivate distribution middlemen?

Motivation of distribution middlemen Easy
A. To stop all product promotion
B. To eliminate market information
C. To reduce the number of customers
D. To encourage better distribution performance

16 Which of the following is a financial method of motivating middlemen?

Motivation of distribution middlemen Easy
A. Providing a product manual
B. Offering a sales bonus
C. Sharing a market report
D. Giving product information

17 What is a trade discount?

Motivation of distribution middlemen Easy
A. A price reduction offered to channel members
B. A salary paid to factory workers
C. A fee paid for product transportation
D. A tax charged to final consumers

18 Which support can motivate a middleman through improved selling ability?

Motivation of distribution middlemen Easy
A. Sales training
B. Fewer customer contacts
C. Reduced product information
D. Longer delivery delays

19 What is the purpose of appraising distribution middlemen?

Performance appraisal of distribution middlemen Easy
A. To write the firm's advertising slogan
B. To select the product's package color
C. To measure their distribution performance
D. To determine the factory's working hours

20 Which measure can be used to evaluate a middleman's performance?

Performance appraisal of distribution middlemen Easy
A. Office wall color
B. Employee birthplace
C. Sales volume
D. Manager's clothing style

21 A manufacturer of organic snacks wants its products to reach customers in small towns without opening company-owned stores. Which channel decision would best support this objective?

Concept and importance of channels of distribution Medium
A. Replace retailers with direct sales agents
B. Use wholesalers serving regional retailers
C. Limit distribution to urban supermarkets
D. Sell only through the company website

22 A company sells expensive industrial machinery that requires installation and technical support. Which distribution channel is most appropriate?

Concept and importance of channels of distribution Medium
A. Manufacturer to wholesaler to household buyer
B. Manufacturer to supermarket to consumer
C. Manufacturer to industrial user directly
D. Manufacturer to broker to convenience store

23 A producer adds an intermediary to its channel but notices that the final price has increased while delivery has become more reliable. Which channel function most likely explains the benefit?

Concept and importance of channels of distribution Medium
A. Reducing product quality inspections
B. Transferring production decisions to retailers
C. Breaking bulk and holding inventory
D. Eliminating all promotional activities

24 A beverage producer wants intensive availability for a frequently purchased soft drink. Which distribution approach is most suitable?

Concept and importance of channels of distribution Medium
A. Direct distribution through one sales team
B. Selective distribution through luxury stores
C. Intensive distribution through many outlets
D. Exclusive distribution through one outlet

25 A wholesaler purchases large quantities from several manufacturers, stores the products, and resells them to retailers. Which function is being performed most directly?

Different types of distribution middlemen and their functions Medium
A. Setting government standards for products
B. Assorting products for retailer needs
C. Providing personal income to retail customers
D. Manufacturing goods for final consumers

26 A broker introduces a textile manufacturer to several clothing retailers and receives payment only when a transaction occurs. What distinguishes the broker from a merchant wholesaler?

Different types of distribution middlemen and their functions Medium
A. The broker purchases goods for resale
B. The broker usually does not take title
C. The broker always stores the products
D. The broker determines the final retail price

27 A manufacturer appoints an agent to negotiate sales with retailers, but the agent never owns the products. Which role does the agent primarily perform?

Different types of distribution middlemen and their functions Medium
A. Producing finished goods for the market
B. Providing storage to competing retailers
C. Facilitating exchange between channel members
D. Financing consumers through retail credit

28 A retailer buys products from a producer, displays them, and sells them in small quantities to household customers. Which channel function is most evident?

Different types of distribution middlemen and their functions Medium
A. Negotiating international trade regulations
B. Providing product availability to final users
C. Aggregating raw materials for manufacturers
D. Designing production equipment for suppliers

29 A firm is choosing between two distributors. Distributor A has wider market coverage, while Distributor B has stronger technical service capabilities. For a complex medical device, which factor should receive greater weight?

Selection of distribution middlemen Medium
A. Number of unrelated products handled
B. Distributor's preference for mass advertising
C. Technical service and product expertise
D. Distance from the manufacturer's office

30 Before appointing a distributor, a manufacturer reviews audited accounts, credit history, and payment records. Which selection criterion is being assessed?

Selection of distribution middlemen Medium
A. Financial strength and reliability
B. Geographic climate and seasonality
C. Retail packaging and product color
D. Promotional creativity and design

31 A manufacturer wants to enter a new region quickly but lacks knowledge of local retailers and customer practices. Which middleman attribute is most valuable?

Selection of distribution middlemen Medium
A. A large warehouse in another region
B. A policy of avoiding retailer contact
C. A low-cost product unrelated to the line
D. Established local market relationships

32 A company wants its premium cosmetics to be sold only in stores that provide expert advice and maintain an upscale image. Which criterion is most important when selecting intermediaries?

Selection of distribution middlemen Medium
A. Willingness to avoid service-related activities
B. Ability to offer the lowest possible discount
C. Preference for selling every product category
D. Compatibility with the desired brand image

33 A producer expects sales to grow significantly but finds that a distributor already represents several competing brands. What should the producer examine most carefully?

Selection of distribution middlemen Medium
A. The distributor's preference for local holidays
B. The distributor's ownership of consumer appliances
C. The distributor's office decoration and signage
D. The distributor's selling effort and competing commitments

34 A manufacturer offers retailers an additional discount when they exceed quarterly sales targets. What type of motivation is this?

Motivation of distribution middlemen Medium
A. A mandatory channel restriction
B. An incentive-based financial reward
C. A product-quality certification
D. A consumer complaint procedure

35 Retailers are not actively promoting a new product because they do not understand its benefits. Which motivational action is most appropriate?

Motivation of distribution middlemen Medium
A. Remove the product from promotional materials
B. Increase delivery time for every order
C. Provide product training and selling support
D. Reduce all retailer communication immediately

36 A manufacturer invites high-performing distributors to an annual recognition event and publishes their achievements. Which motivational need is primarily addressed?

Motivation of distribution middlemen Medium
A. Customer returns and warranty claims
B. Production capacity and automation
C. Recognition and channel status
D. Inventory ownership and legal title

37 A supplier and retailer jointly plan local advertising, store displays, and sales targets for a product launch. Why is this approach likely to motivate the retailer?

Motivation of distribution middlemen Medium
A. It creates participation and shared objectives
B. It removes the retailer's need to stock products
C. It transfers all market risk to customers
D. It prevents the retailer from setting sales goals

38 A distributor complains that the manufacturer's sales representatives promise delivery dates without consulting the distributor. Which response would best improve channel motivation?

Motivation of distribution middlemen Medium
A. Increase targets without changing support
B. Improve communication and coordinate commitments
C. Stop sharing information about inventory
D. Allow each department to set conflicting policies

39 A manufacturer compares each distributor's actual sales with its assigned sales target. Which performance measure is being used?

Performance appraisal of distribution middlemen Medium
A. Sales quota achievement
B. Average product life cycle
C. Production defect percentage
D. Customer demographic profile

40 A distributor has strong sales but frequently delivers late and carries insufficient inventory. Which appraisal approach gives the fairest assessment?

Performance appraisal of distribution middlemen Medium
A. Evaluate sales, delivery, and inventory together
B. Judge performance only by total sales
C. Ignore service problems during peak seasons
D. Measure only the distributor's advertising spending

41 A manufacturer can sell directly to 600 retailers, requiring 600 transaction relationships. Alternatively, it can use 12 wholesalers, each serving 50 retailers. If every manufacturer-wholesaler and wholesaler-retailer link is counted, how many relationships does the intermediary structure require, and what channel principle does this illustrate?

Concept and importance of channels of distribution Hard
A. 600 relationships; elimination of demand uncertainty
B. 612 relationships; transfer of product ownership
C. 612 relationships; reduction in contact complexity
D. 50 relationships; creation of assortment utility

42 Customers want to buy industrial fasteners in small quantities, immediately, and from a single supplier offering many brands. The manufacturers produce large lots, operate periodically, and offer narrow product lines. Which channel contribution most directly resolves all three mismatches?

Concept and importance of channels of distribution Hard
A. Market promotion, title transfer, and price maintenance
B. Bulk breaking, inventory holding, and assortment creation
C. Exclusive dealing, order processing, and reverse logistics
D. Product standardization, financing, and risk elimination

43 A premium appliance producer replaces specialist dealers with an online-only channel. Distribution cost per unit falls, but returns rise and customers delay purchases because installation advice and demonstrations are unavailable. Which conclusion best explains the outcome?

Concept and importance of channels of distribution Hard
A. Lower transaction cost guarantees superior customer value
B. Direct channels invariably reduce overall distribution efficiency
C. Product availability matters more than presale assistance
D. Channel efficiency must include demanded service outputs

44 A direct channel has annual fixed distribution cost of $900,000 and variable cost of $6 per order. A distributor channel has annual fixed cost of $120,000 and variable cost of $24 per order. Ignoring qualitative differences, above approximately what annual order volume is the direct channel less costly?

Concept and importance of channels of distribution Hard
A. 43,333 orders
B. 50,000 orders
C. 56,667 orders
D. 33,333 orders

45 An intermediary negotiates orders for several noncompeting manufacturers, receives commission, carries no inventory, and does not take title to the goods. How should it be classified?

Different types of distribution middlemen and their functions Hard
A. Manufacturers' agent
B. Industrial distributor
C. Limited-service retailer
D. Merchant wholesaler

46 A wholesaler purchases coal from producers and sells it to industrial users, but the coal is shipped directly from the mine to each buyer. The wholesaler takes title and bears commercial risk without physically handling the product. Which middleman is this?

Different types of distribution middlemen and their functions Hard
A. Commission merchant
B. Drop shipper
C. Cash-and-carry wholesaler
D. Rack jobber

47 Independent retailers jointly establish and own a wholesale organization that centralizes purchasing and promotion while the stores retain their individual ownership. Which channel arrangement is present?

Different types of distribution middlemen and their functions Hard
A. Manufacturer-sponsored franchise
B. Wholesaler-sponsored voluntary chain
C. Retailer cooperative
D. Administered vertical system

48 A grocery supplier retains ownership of packaged goods until they are sold, regularly replenishes store displays, removes stale items, and bills the retailer only for units sold. Which intermediary function is most characteristic of this arrangement?

Different types of distribution middlemen and their functions Hard
A. Cash-and-carry wholesaling with retailer transportation
B. Brokerage with negotiation and no physical distribution
C. Rack-jobbing with inventory and merchandising responsibility
D. Drop shipping with direct producer-to-buyer delivery

49 A producer weights intermediary criteria as follows: market reach , technical capability , control compatibility , and financial strength . Candidate A scores and Candidate B scores on these criteria. Both have the same weighted score, but control compatibility must be at least 7. Which decision is valid?

Selection of distribution middlemen Hard
A. Select B because technical capability has priority
B. Select A because B fails the control threshold
C. Select both because their weighted totals are equal
D. Reject both because neither dominates every criterion

50 Three distributors would handle 40,000 units annually. Their fixed fees, per-unit charges, and expected return rates are: A: $60,000, $2.00, 4%; B: $90,000, $1.50, 2%; C: $40,000, $2.40, 1%. Each returned unit costs the manufacturer $20. Which distributor has the lowest expected annual cost?

Selection of distribution middlemen Hard
A. Distributor B at $166,000
B. Distributors B and C at $160,000
C. Distributor C at $144,000
D. Distributor A at $172,000

51 A medical-device manufacturer needs nationwide access quickly, but the product requires certification, installation, and continuing technical support. One candidate has maximum outlet coverage but weak technical staff; another has moderate coverage and certified service teams. Which selection principle is strongest?

Selection of distribution middlemen Hard
A. Choose both candidates without defining territorial responsibility
B. Choose the lowest-margin candidate to preserve producer profit
C. Choose maximum coverage because reach dominates service
D. Choose certified support because service is a critical constraint

52 A producer considers appointing a powerful distributor that carries the market-leading rival, owns scarce retail access, and refuses brand-specific sales targets. Which factor creates the greatest long-term selection risk?

Selection of distribution middlemen Hard
A. The distributor's established logistics infrastructure
B. The distributor's bargaining power with retailers
C. The distributor's high current market coverage
D. The distributor's potential conflict of interest

53 A manufacturer repeatedly threatens to withdraw supply unless dealers accept unwanted inventory. Dealers comply initially, but later conceal market information and prioritize competing brands. Which explanation best fits this result?

Motivation of distribution middlemen Hard
A. Referent power improved identification but reduced incentives
B. Reward power raised satisfaction but encouraged free riding
C. Expert power increased trust but weakened dealer autonomy
D. Coercive power created compliance but damaged commitment

54 A producer offers every distributor a higher margin regardless of effort. Sales do not improve because distributors use the extra margin to discount existing orders. Which redesign most directly links motivation to incremental performance?

Motivation of distribution middlemen Hard
A. Shorten contracts while preserving unconditional discount levels
B. Pay bonuses for verified growth above territory-adjusted baselines
C. Increase base margins equally across all sales territories
D. Expand territories without measuring distributor selling activity

55 Dealers believe that additional selling effort will raise sales, and that higher sales will earn a bonus. However, they value the bonus less than the training time they must sacrifice. Under expectancy theory, which component is primarily weak?

Motivation of distribution middlemen Hard
A. Role clarity
B. Valence
C. Expectancy
D. Instrumentality

56 A manufacturer wants distributors to invest in showrooms, but distributors fear that the manufacturer will later add competing outlets nearby and appropriate the resulting demand. Which policy would best motivate the investment?

Motivation of distribution middlemen Hard
A. Unconditional exclusivity with no performance requirements
B. Frequent territory changes based on quarterly shipment volume
C. Uniform wholesale prices without territorial commitments
D. Protected territories tied to measurable service obligations

57 Distributor A sells $1.2 million in a territory with $1.5 million potential, while Distributor B sells $1.0 million in a territory with $1.1 million potential. If sales performance is judged solely by territory-potential attainment, which conclusion is correct?

Performance appraisal of distribution middlemen Hard
A. A performs better because its absolute sales are higher
B. A performs better because its unserved potential is lower
C. B performs better because its attainment ratio is higher
D. Both perform equally because each exceeds $1 million

58 A distributor reports 98% order fill, but achieves it by holding excessive inventory that causes high obsolescence and working-capital costs. Which appraisal design best prevents this metric from being gamed?

Performance appraisal of distribution middlemen Hard
A. Reward fill rate without considering inventory investment
B. Replace fill rate with total inventory value alone
C. Measure shipment volume instead of customer service quality
D. Evaluate fill rate together with turnover and obsolescence

59 A manufacturer compares dealer sales before and after a promotion. Participating dealers grew 15%, nonparticipating comparable dealers grew 9%, and the total market grew 10%. Which estimate best isolates the promotion's incremental effect using a difference-in-differences approach?

Performance appraisal of distribution middlemen Hard
A. Approximately 15 percentage points
B. Approximately 6 percentage points
C. Approximately 9 percentage points
D. Approximately 5 percentage points

60 A distributor misses its sales quota after a major customer in its territory closes, yet it gains share among the remaining customers, improves service levels, and follows all agreed programs. What is the most defensible appraisal?

Performance appraisal of distribution middlemen Hard
A. Ignore sales outcomes and evaluate relationship quality alone
B. Rate performance using adjusted potential and controllable measures
C. Lower every distributor's quota by the same percentage
D. Terminate the distributor because the absolute quota was missed