Unit 4: Organizational Conflict, Negotiations and Stress - Practice Quiz

1 What does the term organizational conflict most commonly refer to?

2 Which of the following is a common source of organizational conflict?

3 Conflict that occurs within a single individual, such as when facing two competing choices, is called:

4 Conflict that arises between two or more departments in an organization is known as:

5 Which type of conflict occurs between two individuals?

6 Functional conflict is best described as conflict that:

7 Conflict that hinders group performance and is destructive is called:

8 According to the traditional view of conflict, conflict is:

9 The interactionist (modern) view of conflict suggests that:

10 Which approach to conflict accepts conflict as a natural and inevitable outcome in any group?

11 Negotiation is best defined as a process in which:

12 A win-win negotiation outcome is also known as:

13 Distributive bargaining is best characterized as:

14 The conflict-handling style where a person is highly cooperative and lets the other party have its way is called:

15 Which conflict-handling style seeks a solution that fully satisfies both parties?

16 In an organizational context, stress is best described as:

17 Factors that cause stress are commonly referred to as:

18 Which of the following is an organizational source of stress?

19 Moderate, positive stress that can improve motivation and performance is called:

20 Which of the following is a widely recommended stress management technique?

21 A software team and the sales team frequently clash because sales promises delivery dates that the developers consider unrealistic. This conflict most directly stems from which structural source?

22 An employee feels torn because accepting a promotion means relocating away from family. This is an example of which type of conflict?

23 A manager encourages healthy debate in meetings, believing a moderate level of disagreement improves decision quality. This reflects which view of conflict?

24 Conflict that supports group goals and improves performance is best described as:

25 In a negotiation, both parties give up something of value to reach a mutually acceptable middle ground. Which conflict-handling style does this represent?

26 An employee who is given a job with unclear responsibilities and conflicting instructions from two supervisors is most likely experiencing which organizational stressor?

27 In negotiation terminology, the point below which a negotiator will walk away from the deal is called the:

28 A negotiator strengthens their bargaining position most when they have a strong:

29 An organization introduces flexible work hours, wellness programs, and role redesign to reduce employee stress. These are examples of:

30 Which of the following best illustrates a physiological consequence of prolonged stress?

31 A negotiation in which one party's gain is exactly the other party's loss over a fixed resource is called:

32 According to the traditional view of conflict, conflict is regarded as:

33 Two departments competing for the same limited budget allocation are engaged in which level of conflict?

34 An employee uses deep breathing, meditation, and regular exercise to cope with work pressure. These fall under which category?

35 Positive, motivating stress that can enhance performance and focus is referred to as:

36 According to the stages of conflict, the phase where conflict is felt emotionally but not yet openly expressed is called:

37 When a manager fully accommodates an employee's demand to preserve harmony while sacrificing their own concerns, which conflict style is being used?

38 The human relations view of conflict differs from the traditional view mainly because it holds that conflict is:

39 An employee facing continuous heavy workload with tight deadlines and no support eventually shows emotional exhaustion and cynicism. This condition is best described as:

40 Which stress management approach focuses on changing an individual's interpretation of stressful events rather than the events themselves?

41 A project manager notices that two departments consistently clash over shared server capacity, budget, and meeting-room bookings, while individual members within each department get along well. According to the levels-of-conflict framework, this scenario is best classified as which type, and what is its most likely structural root?

42 A senior leader argues that a certain baseline of task conflict should be deliberately maintained because zero conflict signals apathy and stagnation. This position most directly reflects which view of conflict, and what is its central premise?

43 In a distributive negotiation, the buyer's reservation price is 72{,}000. What is the width of the ZOPA (Zone of Possible Agreement)?

44 A negotiator with a strong BATNA (Best Alternative To a Negotiated Agreement) walks into talks. How does a strong BATNA most accurately affect the negotiator's position?

45 Two employees share responsibility for a report, but neither is clearly assigned the final sign-off, and each assumes the other will handle it. When it is late, both blame each other. Which pair of conflict sources is most directly at play?

46 Research on functional versus dysfunctional conflict suggests that the relationship between task conflict and group performance is best described as:

47 According to the dual-concern (Thomas-Kilmann) model, a manager who shows high concern for their own goals AND high concern for the other party's goals is using which conflict-handling style, and what is its defining aim?

48 An employee reports that a challenging but achievable stretch project energizes them and improves their focus, while an ambiguous, blame-heavy reorganization drains them. This distinction is best explained by which stress concept?

49 In Selye's General Adaptation Syndrome (GAS), an employee under prolonged, unrelieved organizational stress begins to show burnout, chronic fatigue, and declining immunity. Which stage of GAS does this indicate, and why?

50 A functional manager gives an analyst one deadline while the project manager gives a conflicting deadline for the same period in a matrix structure. The analyst feels torn between incompatible demands from two bosses. This is best classified as:

51 During a labor negotiation, both sides frame the fixed wage pool as the only issue and treat any gain by one as a loss to the other. This framing exemplifies which negotiation trap, and what corrective approach addresses it?

52 An organization redesigns jobs to increase employee control over pace and methods, and clarifies role expectations to reduce ambiguity. Under the Job Demands-Control (Karasek) model, why should this reduce strain?

53 A CEO insists that all visible disagreement reflects management failure and that a well-run firm should have no conflict at all. Which limitation of this stance is the most defensible critique from the modern perspective?

54 A study distinguishes role conflict, role ambiguity, and role overload as separate stressors. An employee who receives clear, compatible instructions but simply cannot complete the volume of assigned work in available time is experiencing primarily:

55 Two managers each secretly value two negotiable issues differently: Manager A cares far more about budget, Manager B far more about timeline. Which negotiation move best exploits this difference to create joint value?

56 A newly promoted supervisor and a long-tenured expert clash repeatedly: the expert resents taking direction from someone with less experience but formal authority. Which conflict source most precisely explains this friction?

57 A firm offers both an Employee Assistance Program (counseling) and a job-redesign initiative that removes chronic stressors at the source. In stress-management terms, how are these two interventions best categorized?

58 Researchers separate task, relationship, and process conflict. A team argues bitterly over who should do which subtask and how to sequence the work, without disputing the goal itself or attacking each other personally. This is best labeled:

59 An organization observes rising absenteeism, turnover, accidents, and error rates alongside falling productivity, all traced to sustained workplace stress. These outcomes are best classified as:

60 A manager wants to raise functional conflict in an overly agreeable team to improve decision quality. Which stimulation technique aligns with the interactionist view while minimizing personal hostility?