Unit 2: Basics of communication and fluency building - Practice Quiz

1 In the communication process, who is responsible for creating and sending the message?

2 What is the term for the medium through which a message travels from sender to receiver?

3 Converting thoughts into words or symbols before sending is called:

4 The response given by the receiver back to the sender is known as:

5 Which of the following is an example of verbal communication?

6 Body language, facial expressions, and gestures are examples of:

7 Para-verbal communication mainly refers to:

8 Which element is a part of para-verbal communication?

9 Maintaining eye contact during a conversation is a form of:

10 Loud background sound that makes it hard to hear a message is an example of which barrier?

11 When two people speak different languages and cannot understand each other, this is a:

12 Using too much technical jargon that the listener does not understand can cause a:

13 Anger or stress that stops a person from listening properly is an example of a:

14 Fully concentrating, understanding, and responding to a speaker is called:

15 Which of the following shows good listening behavior?

16 What is the main difference between hearing and listening?

17 Fluency in speaking mainly refers to the ability to:

18 Which activity best helps improve speaking fluency?

19 Which habit is most useful for building a stronger vocabulary?

20 A word that has the same or similar meaning as another word is called a:

21 A manager sends a detailed email to her team, but the team misinterprets the instructions because the language used was too technical. In the communication process, which element is most directly responsible for this breakdown?

22 During a phone call, a customer says "I understand" after the agent explains a policy. This response is best classified as which element of the communication process?

23 A student receives a text message but cannot fully understand it because several words are misspelled and autocorrected wrongly. Which component of the communication model does this represent?

24 A speaker says "That's just great" in a flat, slow tone with a sigh. The listener perceives sarcasm rather than genuine praise. This meaning was conveyed primarily through which channel?

25 In an interview, a candidate maintains steady eye contact, sits upright, and nods while listening. These behaviours are examples of which type of communication?

26 Two colleagues discuss identical facts, but one stresses different words in each sentence, changing the implied meaning. Which aspect of communication is being manipulated?

27 A speaker's words say "I'm fine" but their crossed arms and frown suggest otherwise. When verbal and non-verbal cues conflict, listeners most often trust which cue?

28 During a meeting, an employee stops listening to a proposal because the presenter belongs to a department she dislikes. Which type of communication barrier is this?

29 A team spread across countries struggles because the same word carries different meanings in each region. This is best described as which barrier?

30 A presentation is disrupted because the projector is too dim and the room is noisy from nearby construction. Which barrier category best fits this situation?

31 An employee only hears the parts of feedback that confirm his own opinion and ignores the rest. This barrier is best labeled as:

32 A counsellor repeats back the client's feelings in her own words, saying "So you feel overwhelmed by the deadlines." Which listening technique is being used?

33 A listener nods and says "go on" without judging or interrupting, focusing fully on understanding the speaker. This is an example of which type of listening?

34 While a friend explains a problem, a person is already planning her reply and misses key details. Which barrier to effective listening does this illustrate?

35 A manager listens to a proposal specifically to judge whether the argument is logical and the evidence is sound. This type of listening is called:

36 A learner practises speaking without stopping to correct small grammar errors, aiming to keep ideas flowing smoothly. This approach primarily builds:

37 To improve spoken fluency, a coach recommends "shadowing"—listening to audio and repeating it immediately. This technique mainly helps develop:

38 A speaker frequently uses fillers like "um" and "you know" between ideas. Which strategy most directly reduces these and improves fluency?

39 A student learns the word "benevolent" and links it to "benefit" and "benefactor" sharing the root "bene" (good). This vocabulary strategy is called:

40 To retain new words long-term, a learner reviews them at increasing time intervals over days and weeks. This evidence-based method is known as:

41 In Shannon-Weaver's model, a manager sends a detailed email but the recipient misreads the tone as hostile due to their own bad mood that day. Which element of the communication process is primarily responsible for this distortion?

42 A transactional model of communication differs fundamentally from a linear model because it assumes:

43 A speaker says "That's just great" with a slow, flat, falling pitch and a slight eye-roll. According to research on channel conflict, which channel will the listener most likely trust to determine the actual meaning?

44 Which of the following is classified strictly as para-verbal rather than non-verbal communication?

45 In a cross-cultural negotiation, an emphatic thumbs-up gesture intended to signal approval instead causes offence. This best illustrates that non-verbal signals are:

46 An engineer explains a system fault to a marketing team using terms like "latency spikes" and "packet loss." The team nods but takes no action. The most precise classification of this barrier is:

47 "Filtering" as a communication barrier is best described as:

48 A global team of 15 relies on a chain where each person verbally relays instructions to the next. By the last person, the message is badly garbled. Which combination of barriers is most responsible?

49 A listener repeatedly plans their rebuttal while the speaker is still talking, missing key points. This behaviour is best categorised as a failure of:

50 Which action best demonstrates active listening as distinct from merely attentive listening?

51 The "rate gap" that makes listening difficult refers to the fact that:

52 A counsellor reflects a client's feelings back without offering advice, judgment, or solutions. This is the defining feature of:

53 A learner speaks quickly and rarely pauses but frequently uses wrong tenses and word forms. In fluency-versus-accuracy terms, this learner has:

54 Which practice technique most directly targets automaticity in speech, the hallmark of fluency?

55 Overusing fillers such as "um," "like," and "you know" is best understood in fluency development as:

56 A teacher stops correcting every grammar error during a speaking task to encourage the student to keep talking. The pedagogical rationale is that:

57 A learner knows the word "result" but not that we say "achieve a result" rather than "do a result." The gap here is in:

58 Distinguishing between a word's denotation and connotation matters because two synonyms like "thrifty" and "stingy" can:

59 For durable vocabulary growth, research favours which approach over rote list memorisation?

60 A speaker wants to sound formal in a business report and chooses "purchase" over "buy" and "commence" over "start." This shows awareness of: